Managing Director, HR Operations

ABOUT BREAKTHROUGH
Our mission is to provide Cleveland area scholars with an education that empowers them to lead lives full of impact and opportunity. Our network of schools centers joy curiosity and individual growth uniquely positioning Breakthrough Public Schools to cultivate a learning community where all students thrive. At Breakthrough we are committed to providing scholars with the academic social and emotional skills necessary to excel at learning and citizenship from kindergarten through eighth-grade promotion. We are committed to the success of every child.

OUR VISION
We believe in the power of education to ignite change and strengthen the Cleveland community. Breakthrough Public Schools achieves this vision by fostering a love of learning a sense of belonging and an appetite for excellence within our youth. We empower scholars to reach their full potential becoming learners and leaders equipped with the tools necessary to impact their communities and the world.

OPPORTUNITY
The Managing Director of People Team Operations is a visionary leader and trusted advisor for the People Team and the broader school network. This role is pivotal in shaping a positive and effective workplace through expert guidance and collaborative partnerships. The Managing Director leverages deep knowledge of HR best practices employment and labor law and network policies to guide leaders in cultivating a thriving work environment. The Managing Director reports directly to the Chief People Officer and is a key member of the Expanded Leadership Team.

The Managing Director of People Team Operations is responsible for ensuring our HR information system benefits and compensation programs run smoothly accurately and in full compliance with regulation while also improving processes documentation and service experience. The Managing Director acts as the primary liaison between Breakthrough and our system vendors benefits carriers and broker ensuring service delivery expectations are met and issues are quickly resolved. The work will directly support both employee satisfaction and business continuity.

ROLES & RESPONSIBILITIES:

• Lead the HRIS function including responsibility for vendor and systems integration as well as addressing technical HRIS issues from all stakeholder groups.
• Responsible for People team data reporting with a high level of focus on data integrity and auditing.
• Assist with testing and implementation of system upgrades resolve system issues mass data uploads and perform scheduled activities.
• Execute the design implementation communication and administration of the companys total rewards programs
• Administer employee benefit programs including but not limited to medical dental vision life and AD&D short and long-term disability supplemental insurances SERS/STRS and COBRA from enrollment through reconciliation and compliance
• Serve as the day-to-day point of contact for benefits carriers and broker monitoring service levels escalating issues and driving performance
• Administer leaves of absence programs ADA accommodations unemployment compensation workers compensation paid time off
• Administer employee compensation programs including but not limited to base pay structure design position leveling and pricing stipends salary step assignment and salary administration and adjustments
• Respond to employee benefit and compensation inquiries clearly and professionally
• Collaborate with Finance and other People team departments to ensure data accuracy and operational alignment
• Partner with People team members to lead and/or assist with the delivery of projects such as position control/management return offer letter administration displacements background checks for current employees

QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty and work strategically across teams in the network. The requirements below represent the required knowledge skill and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Demonstrated commitment to the mission and values of Breakthrough Public Schools.
• Ability to build cross-functional partnerships by demonstrating and understanding organizational fundamentals and decision-making processes.
• Proven ability to effectively collaborate with internal cross-functional and external parties and accept and respond to input and feedback
• A detail-oriented approach with strong communication and follow-through
• Demonstrated ability to take radical responsibility and ownership
• Demonstrated problem solving skills with the ability to initiate solutions without being asked
• Proven ability to own and improve operational processes
• Ability to identify potential barriers to change and develop strategies to overcome them.
• Excellent written and verbal communication skills
• Knowledge of data systems and ability to learn more complex data operations.
• Ability to create and/or run reports from HRMS/HRIS systems.
• Understanding of HR processes and data including eligibility and enrollment rules and benefit procedures to ensure correct implementation.
• Experience with HR compliance reporting
• In-depth knowledge of total rewards practices trends and regulations.
• Ability to deal with sensitive and complex situations problems and highly confidential information.
• Ability to exercise tact and discretion; appreciation of the confidential nature of verbal and written communications and records.
• A continuous improvement mindset

EDUCATION AND EXPERIENCE:

• Bachelors degree in Human Resources or related field required
• 6 years of professional human resource operations administration experience
• Experience managing third-party vendors or service providers
• Experience leading HR projects or programs
• Experience compiling data and preparing appropriate reports and documents
• SHRM-CP/SCP or HRCI PHR/SPHR strongly preferred.

Proficient in the knowledge and use of technical computer applications including Google Suite

Breakthrough Public Schools is an equal opportunity employer we hire without consideration to race religion creed color national origin age gender sexual orientation marital status veteran status or disability. Any person who knowingly makes a false statement is guilty of falsification under section 2921.13 of the Revised Code a first-degree misdemeanor.

Required Experience:

Director