Managing Director, Head of AI Operational Architecture & Integration

We are seeking a visionary and execution-oriented leader to serve as the Head of AI Integration & Operational Architecture. This role will own the design integration and operational architecture of theenterprisesAI ecosystemensuring that AI capabilities are stable scalable and resilient.

This leader will act as the system-level architect and integrator of AI across the enterprise partnering closely with AI Engineering Data and AI Operations teams to enable AI at scale. The role sits at the intersection of platform architecture product thinking and operational reliability transforming fragmented AI initiatives into a cohesive enterprise-grade capability.

Key Responsibilities and Duties

1. Enterprise AI Ecosystem Integration

• Influenceandmaintainthe end-to-end architecture of the AI ecosystem including models agents orchestration layers data pipelines and platforms

• Enforceintegration patterns and standards across internal systems and third-party AI tools

• Rationalize and streamline the AI stack toeliminateduplication and fragmentation

2. Operational Architecture for AI Systems

• Architect how AI systemsoperatein production environments at scale

• Design for fault tolerance graceful degradation and human-in-the-loop workflows

• Influencepatterns for multi-model orchestration routing and fallback strategies

3. AI Platform Resilience & Reliability

• Define SLA/SLO frameworks for AI systems in partnership with AI Operations

• Architect solutions for high availabilityDisaster Recoveryperformance and failure containment

• Partner with AI Ops on incident response models runbooks and recovery strategies

4. Influence AI Lifecycle & Deployment Architecture (AIDLC & Permit to Operate)

Define standards for model and AI capability lifecycle management including:

• Versioning and release management

• A/B testing and canary deployments

• Rollback and fail-safe mechanisms

• Drive consistency across teams building AI solutions
  

5. Strategic Partnership with Technology Operations

• Establish clear separation of responsibilities:
  This role: architecture integration standards
  AI Ops: execution monitoring incident management

• Ensure seamless collaboration to deliver reliable enterprise-grade AI systems

• Product Management for Observability Monitoring & Telemetry including establishing enterprise-wide standards for AI observability

6. Enterprise Leadership & Influence

• Serve as the central authority on AI integration and operational architecture

• Influence senior stakeholders across Technology Data Risk and Business units

• Drive alignment and adoption of enterprise AI standards

Educational Requirements

• University (Degree) Preferred

Work Experience

• 10 Years Required

Career Level
11PL

10 yearsin technology leadership roles with deep experience in:
Distributed systems architecture
Platform engineering or SRE
AI/ML systems at scale
Proven track record of building and operating complex enterprise platforms
Integrating third-party and in-house AI/ML solutions

1215 years in technology leadership roles with deep experience in:
Distributed systems architecture
Platform engineering or SRE
AI/ML systems at scale
Proven track record of building and operating complex enterprise platforms
Integrating third-party and in-house AI/ML solutions

Technical Expertise
Strong understanding of:

• AI/ML ecosystems (LLMs agents pipelines)

• Cloud platforms (AWS Azure GCP)

• Data engineering and real-timearchitectures

Familiarity with:

• MLOps/LLMOpsframeworks

• Observability and monitoringtools

• API-driven and microservices architectures

Leadership & Mindset

• Systems thinker with the ability tooperateat enterprise scale andcomplexity

• Strongproduct mindsettreating AI capabilities as platforms not projects

• Ability to influence without authority across federatedteams

• Balanceof strategic vision and hands-onexecution

What Success Looks Like

• Aunified well-integrated AI ecosystem across the enterprise

• Improvedreliability scalability andperformancefor AI systems

• Reducedtool fragmentation and vendor sprawl

• Faster safer deployment of AI capabilities

• Strong partnership with AI Ops with clear accountability and no overlap

Anticipated Posting End Date:

Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs non-annual sales incentive plans or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA were on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrows challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People Be Client Obsessed Lead with Integrity Own It and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveens entrepreneurial spirit where we work hard and work together to create lasting impact. Here every associate can grow through meaningful learning experiences and development pathwaysbecause when our people succeed our impact on clients lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients and is equally committed to the well-being of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial well-being. To learn more about your benefits please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone:

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Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

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