Manager, WW Ops BPR Retail Fulfillment Operations (Trade-In, Affordability, & Payments)

Imagine what you could do here. At Apple new ideas have a way of becoming extraordinary products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish. The people here at Apple dont just build products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found Worldwide Business Process Re-engineering (BPR) team is seeking an experienced people leader to manage a team of individual contributors leading a portfolio with direct impact on Apples Retail Fulfillment Operations and customer experience. This role sits within the RFO portfolio and focuses specifically on Apples Trade-In Affordability and Payments programs across Online and Retail Stores Manager will own the end-to-end portfolio functional and technical from partnering on strategy development roadmap planning through execution and successful adoption of new solutions. This leader will partner with RFO Business Retail Commercial u0026 Procurement Logistics AppleCare and ISu0026T to deliver scalable best-in-class experiences and will coach and empower a team of solution engineers and program managers to execute the long-term vision for the Trade-In Affordability and Payments platform while embodying the values of WW Operations BPR.n

This is a portfolio and program management leadership role at the intersection of innovation and operational delivery. The Manager is responsible for driving program innovation across three interconnected domains Trade-In Affordability and Payments shaping the long-term roadmap and ensuring end-to-end delivery of solutions that are adopted successfully across Online and Retail stores worldwide. Success in this role requires domain knowledge of reverse supply chain operations market knowledge of affordability programs (including financing installment plans and carrier affordability options) and payment platforms as they intersect with supply chain and product RFO portfolio this role oversees spans Trade-In program innovation and market expansion device grading and diagnostics reverse logistics optimization affordability program development and expansion and payment platform delivery and operations. This role works closely with Retail Online and physical store teams Logistics Commercial u0026 Procurement Apple Payment Services Group Apple Services and AppleCare.

Own and develop the Trade-In Affordability and Payments program roadmap including multi-year capability planning new features market expansion project execution and day-to-day operationsnDrive large-scale multi-year multi-$M capital project roadmaps that improve Apples long-term capabilities and scale business processesnPresent defend and influence supply chain capability and technology roadmaps to Apples senior executive leadership and cross-functional stakeholdersnCollaborate with internal engineering and business teams to design and deliver comprehensive solutions across Trade-In affordability and payments including support and execution of financing options installment plans and carrier partnership initiativesnManage programs and software development lifecycles across global cross-functional teams both technical and functional adjusting communication and messaging for the intended audiencenDeploy portfolio management best practices phase gate review and reporting structure to deliver portfolionRecruit retain mentor and develop a team of individual contributors as direct reportsnDefine and implement KPIs to measure portfolio success and team performancenPartner with NPI teams to ensure Trade-In affordability and payments readiness for new product launchesnAdopt and implement emerging technologies including AI/ML capabilities and their operational applications to drive innovation across the portfolionManage escalations quickly assess issues develop root cause analysis and drive resolutionnDrive change management effectively within a matrixed global organizationnContinuously assess Trade-In affordability and payments processes for improvement and innovation opportunities

Bachelors degree required; (Industrial Engineering Operations Research or Technology or related field) n8 years of progressive experience in program management retail operations supply chain or fulfillment with a minimum of 3 years managing peoplenFamiliarity with Trade-In buyback reverse logistics or related fulfillment programs with an understanding of key operational touchpoints such as device grading credit issuance or downstream dispositionnProven ability to lead complex cross-functional programs from concept through delivery in a global environmentnStrong understanding of eCommerce fulfillment logistics operations and supporting systemsnDemonstrated ability to attract develop and retain high-performing talentnExcellent communication and presentation skills with the ability to adapt style across audience levelsnAbility to synthesize complex technical discussions into clear business narrativesnStrong problem-solving instincts able to structure ambiguous challenges and drive to resolution under tight timelines

Direct experience owning Trade-In device buyback refurbishment or circular economy programs end-to-endnExperience with consumer financing installment plans or carrier affordability programs in a retail or eCommerce contextnExperience working with payments partners; knowledge of authorization capture fraud/risk frameworks or payment method expansionnFamiliarity with Apple Retail programs including Trade-In Ship to Home APU and IDLnKnowledge of SAP or equivalent ERP systemsnExperience in consumer electronics high-tech or retail industriesnMBA or advanced degree preferred.