Manager, WW CSO Preservation

Imagine what you could do here. The people here at Apple dont just create products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn enriches the lives of hundreds of millions of people around the world. Our sales team is in many ways the face of Apple to our largest World Wide Channel Strategy and Operations (CSO) Team provides operational support to our Channel Branded Programs through Preservation Technology Installation and Supply expertise.

Were looking for a Manager WW CSO this position you will be responsible for ensuring Apples branded fixtures across a large global network of reseller locations are maintained to Apples high standards to ensure the best customer experience. Success requires the ability to directly manage Apple employees lead through subordinate managers and represent and collaborate as part of a larger cross-functional team. Additionally you will possess excellent communication skills and be able to effectively interact with and influence all levels within the organization including executive leadership navigating sensitive situations with diplomacy and without damage to key relationships.

Lead and develop a global team of Operations Managers across multiple functional areas establishing objectives delegating work plans and exercising full supervision over cost methods and staffing while coaching and growing talent at all the worldwide operational budget including creation reporting and adjustment ensuring adherence to budgets schedules and performance requirements to drive fiscal and enforce global standards policies and best practices to maintain brand integrity quality control and compliance across all international channel locations championing sustainable preservation practices that extend fixture lifecycle and align with Apples environmental cross-functional collaboration with Install Demand Planning Procurement Programs ISu0026T and Security to integrate operational strategies and achieve cohesive business regularly with senior and executive leadership across multiple divisions and geographies influencing strategic direction securing buy-in and representing the WW Preservation team with clarity and AI data analytics and advanced reporting tools to modernize operational workflows surface real-time quality signals and drive smarter faster decision-making across the global global insights and quality data from geo partners across all regions to identify trends prioritize systemic fixes and continuously improve worldwide operational requirements for internal tooling enhancements focusing on maximizing data capture accelerating repair workflows and maintaining data integrity at change management for global operational initiatives ensuring smooth adoption of new tools processes and standards across geo teams vendors and field to future fixture and merchandising planning ensuring designs align with Apples brand guidelines and enhance the in-channel customer experience.

Typically requires a minimum of 12 years of related experience with at least 3 years in a people leadership rolenSelf-starter with innovation integrity and strong attention to detailnExcellent communication planning and analytical skills with a deep understanding of the Apple brandnTrack record of engaging and influencing at senior and executive levels across global cross-functional organizationsnExperience leading change management for large-scale global initiativesnExperience leveraging data analytics AI or BI tools to drive operational improvements and quality outcomesnProficiency in Mac OS iOS Word Excel and KeynotenBachelors degree or equivalent experiencenSome travel required 10%

510 years of Retail or equivalent management experience in a high-volume fast-paced environmentnProven ability to manage multiple departments through subordinate managers with full ownership of cost staffing and performancen5 years in fixture development including cross-functional reviews and global deployment milestonesnStrong retail operations and finance backgroundnPrior experience in an international role