Manager Workforce Strategy and Talent Operations

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

• Own the agency-wide talent acquisition strategy for direct care clinical and administrative roles aligning recruiting capacity with program growth turnover patterns and seasonal hiring demand.
• Monitor requisition load and pipeline health across the talent acquisition team to ensure hiring capacity keeps pace with demand.
• Provide strategic and operational oversight of the centralized scheduling department serving relief (per diem) staffing needs across the agencys residential program locations.
• Establish coverage models escalation protocols and service standards for the centralized scheduling department that support 24/7/365 program operations.
• Build and maintain the relief staff pool - partnering with talent acquisition on relief recruitment onboarding credentialing and availability tracking - so that shift demand is met from a qualified ready workforce.
• Build and maintain the agencys workforce analytics function translating HRIS ATS scheduling and payroll data into actionable reporting for HR and program leadership.
• Manage the combined talent and scheduling functions as one integrated operation ensuring recruitment relief pool development and deployment work as a connected system rather than separate silos.

• Associates degree in a relevant field (such as human resources business administration or workforce analytics) or equivalent combination of education and experience.
• Bachelors degree in a related field or SHRM-CP/SHRM-SCP PHR/SPHR or comparable HR certification preferred.
• Minimum of five years of progressively responsible experience in talent acquisition workforce operations staffing or workforce planning or an equivalent combination of education and experience.
• Minimum of three years of direct people management experience including managing a team of professional staff or an equivalent combination of education and experience.
• Demonstrated experience managing high-volume recruitment or staffing operations in a multi-site environment.
• Experience in human services behavioral health healthcare long-term care or another 24/7 direct care environment preferred.
• Experience building or significantly redesigning a centralized scheduling or staffing function preferred.

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!

At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.

And with over 3000 employees and over 100 programs across western Massachusetts were confident theres a role thats the right fit for you.