Manager Workforce Programs FT (Career Services) (33882)

POSITION SUMMARY
The Manager Workforce Programs is responsible for the oversight of one of Goodwills core employment career training programs including: Good Careers Center Good Careers Academy Reentry Services NXT Level Opportunity Youth and Upskill.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Upholds and models Goodwills mission core values and servant leadership philosophy.
2. Oversee programs functions including outreach and recruitment enrollment client services including: career training foundational skills training job placement case management etc.
3. Developing and implementing policies procedures and processes that drive a culture of service excellence.
4. Lead program staff; hire talented staff; ensure staff receive appropriate training and evaluation of their performance. Coach and prepare team members for success and advancement opportunities. Monitor and address team member performance issues on a timely basis.
5. Lead and support staff on meeting operational and participant needs.
6. Develop implement and enforce program policies procedures and processes.
7. Develop and implement quality monitoring systems and processes and drive a culture of service excellence.
8. Foster relationships by addressing participant complaints promptly and thoroughly following through to resolution. Quickly identify any patterns of systemic issues develop and implement solutions for improvement.
9. Set and achieve program metrics/goals for key performance indicators and identify areas of opportunity to drive continuous improvement.
10. Collaborate with leadership on program marketing networking and other community involvement activities designed to educate the public about program.
11. Manage MOU grant and contract compliance to ensure obligations are met with partners institutions of higher learning municipalities and various stake holders.
12. Lead and manage internal and external audits related to: program policies participant files and grant reporting.
13. Accurate submission of monthly quarterly and annual metrics reporting to agency funders and/or contracts.
14. Manage grant and agency performance to ensure performance metrics and spend obligations are met.
15. Assist Director and Community Investment Lead with identifying and applying for various funding opportunities to increase programs long term financial sustainability.
16. Assist Director with setting program budget for agency and grants.
17. Monitor Program budget and spend rate to ensure budget is maintained.
18. Manage Direct assistance to participant to include: approval of request compliance with agencies and grant accounting guidelines and agencies specifical assistance policy.
19. Develop and manage relationships with key partners and community stakeholders ensuring alignment with program mission services and outcomes.
20. Vet education and training /social services / and other community programs to ensure program and/or institution mission services outcomes align with program goals participant needs.
21. Oversee the Maintenance of federal state and local compliance including: Department of Labor WIOA and others as required.
22. Manage and monitor case management/student tracking site to ensure accurate collection of data reporting accuracy for agency grant and case management.
23. Maintain knowledge of workforce development best practices labor market trends population-specific resources and best practices to continuously improve programming.
24. Attends and participates in required monthly quarterly and annual partner meetings and professional development trainings.
25. Develop equitable strategic outreach and recruitment plan.
26. Responsible for reporting issues related to IT support facilities maintenance loss prevention inventory control compliance risk management and ethics policies/procedures. Safeguards Goodwill property and resources; secure from harm theft accidental loss or disposal.
27. Serves as liaison for workforce development to Human Resources Accounting Marketing Contract Services Purchasing Risk and Information Technology departments to ensure all policies and procedures are followed.
28. To accommodate business needs and objectives other duties may be assigned by leadership.

Additional duties as assigned.

REQUIREMENTS

1. Bachelors Degree: Equivalent Work Experience may be accepted in lieu of education
2. five (5) years of experience in the non-profit sector social services or workforce development with at-risk populations.
3. Experience managing/leading people and teams.
4. Experience managing grant funded programs a strong plus.
5. Strong analytical skills attention to detail oral written and presentation skills including intermediate skills in MS Office Word PPT Excel and email.
6. Must be able to establish professional relationships and effectively collaborate with multiple constituencies to achieve mission goals.
7. Must be able to meet the physical requirements of the position.
8. Must maintain a valid drivers license and automobile insurance coverage and be able to travel as needed if you drive your vehicle during company business.