Manager, Wholesale Operations

Who we are:

Hi were Supergoop! Since 2005 weve been changing the way the world thinks about sunscreen. Today were as committed as ever to creating feel-good sunscreen that youll really want to wear. Because protecting your skins health is what were all about. Every. Single. Day.

Who you are:

Supergoop! is seeking a highly motivated and detail-oriented Wholesale Operations Manager to join our this role you will own the end-to-end execution of wholesale order fulfillment with a particular focus on our largest retail partners - Target and Ulta Beauty. You will serve as the operational backbone for these accounts managing everything from warehouse scheduling and order flow to partner communication and process improvement. You will report directly to the VP Operations.

Role & Responsibilities

• Serve as the primary operations point of contact for Supergoops Target and Ulta Beauty account managers managing order execution compliance requirements and retailer-specific workflows.
• Partner with the Sales and Finance-owned demand planning teams to translate forecasts into actionable fulfillment plans.
• Translate demand signals into warehouse scheduling ensuring capacity is allocated appropriately across retail account windows and promotional events.
• Oversee the full wholesale fulfillment cycle from order receipt and prioritization through pick pack and shipment.
• Review wholesale orders against available inventory and provide timely accurate guidance on fulfillment timelines and any adjustments needed.
• Coordinate with 3PL and warehouse partners on inbound scheduling outbound prioritization and labor planning to meet retailer compliance windows.
• Maintain clear and proactive communication with wholesale partners on order status shipment details and any exceptions.
• Monitor and flag inventory risk stockouts shorts aged inventory and partner with Purchasing and Inventory Control on resolution.
• Identify and drive process improvements that increase efficiency accuracy and compliance across the wholesale fulfillment operation.
• Use data and operational tools - including AI-powered platforms such as Claude Parabola and others - to automate workflows analyze fulfillment performance and surface insights that

Qualifications/Experience

• Minimum 35 years of experience in wholesale operations retail fulfillment or a distribution environment
• Direct experience managing major retail accounts such as Target Ulta Beauty Sephora or similar familiarity with their compliance and routing requirements strongly preferred
• Strong understanding of warehouse operations inventory management and order management systems
• Comfortable working with EDI WMS and ERP platforms (NetSuite experience a plus)
• Demonstrated ability to use technology to improve operational workflows; experience with AI tools such as Claude Parabola or similar platforms is a plus
• Excellent analytical and problem-solving skills with the ability to act quickly on data
• Strong communicator able to manage retailer relationships internal cross-functional partners and 3PL contacts simultaneously
• Highly organized self-directed and able to manage multiple priorities.

• Comprehensive Health Benefits
• Generous Paid Time Off Policy
• 401k with Company Match
• Product Discounts
• Employee Referral Program
• Company and Team Off-Sites

EEO Statement:

Supergoop! is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer we do not discriminate based on race color religion sex (including pregnancy gender identity gender expression and sexual orientation) national origin age veteran status genetic information or disability.

Health and Safety Statement:

The health and safety of you and the Supergoop! Team is important to us. Covid-19 vaccination will be required to work in our office.