Manager, Transplant Operations

OHSU Clinical Transplant Services includes kidney pancreas liver and heart transplant programs. The Transplant Operations Manager provides operational leadership for all outpatient components of the transplant program including pre-transplant evaluation waitlist management and post-transplant follow-up care. This role is responsible for optimizing clinic operations improving patient access and throughput ensuring regulatory compliance and driving high-quality patient-centered outcomes across the ambulatory transplant continuum.

Ambulatory Operations & Clinic Management

• Oversee day-to-day operations of transplant outpatient clinics acrossall phases (referral/intake evaluation waitlist and post-transplant care).
• Optimize clinic templates scheduling workflows and providerutilization to improve access and reduce cycle times.
• Manage clinic capacity no-show rates and throughput to supporttimely evaluations and follow-up care.
• Partner with centralized access teams to streamline referrals insurance clearance and patient onboarding.

Access & Patient Flow

• Lead initiatives to improve time from referral to evaluation and time tolisting.
• Monitor and improve patient flow across multidisciplinary visits(coordinators providers diagnostics social work financial counseling).
• Identify and remove barriers to care including logistical financial andhealth equity challenges.
• Ensure seamless transitions between inpatient and ambulatory caresettings.

Data & Performance Management

• Track and report key ambulatory KPIs (e.g. referral conversion ratestime to evaluation/listing clinic access no-show rates post-transplant follow-up compliance).
• Develop and maintain dashboards to inform operational decision-making.
• Use data analytics to identify performance gaps and implement targetedimprovements.

Financial & Resource Management

• Partner with Transplant Director and finance on ambulatory budgetsstaffing models and clinic productivity.
• Monitor reimbursement and outpatient revenue cycle performance ( billing collections).
• Ensure efficient resource utilization while maintaining high-quality care.

Team Leadership & Collaboration

• Lead and support ambulatory transplant staff including managed carecoordinators medical assistants schedulers and administrative personnel.
• Foster strong interdisciplinary collaboration with physicians APPs nursing social work nutrition pharmacy and financial coordinators.
• Drive staff engagement professional development and performancemanagement.

• Bachelors degree required (Healthcare Administration Nursing Business or related field).
• 58 years of healthcare operations experience with a strong emphasis on ambulatory services.

Job Related Knowledge Skills and Abilities (Competencies):

• Strong knowledge of ambulatory operations scheduling optimization and access management.
• Familiarity with transplant regulatory requirements (UNOS/OPTN/CMS).
• Data-driven mindset with strong analytical and reporting skills.
• Excellent leadership communication and stakeholder management abilities.
• Financial acumen in outpatient operations and reimbursement.

• Masters degree preferred (MHA MBA MPH or similar).
• Experience in transplant services or complex specialty care programs preferred.
• Proven experience improving clinic access throughput and patient flow.
• Experience in transplant or specialty ambulatory program management.
• Experience with EMR systems and transplant reporting tools (e.g. EPIC UNet).

Primarily located at OHSU Marquam Hill campus and CHH. May require occasional flexibility for clinic coverage and program needs.

Schedule will be primarily Monday-Friday during business hours but flexibility in schedule will be dependent on program needs.