Manager, Student Success Programs

Job Description:

The Office of Student Success Programs is seeking a dynamic adaptable and student-centered Manager Student Success Programs. In this role you will provide operational leadership advising and program coordination across our key student retention portfolios including the Berklee Scholars Program and the RISE program. Leveraging your strengths in communications event management or operational analysis you will drive holistic student persistence and create meaningful community engagement. At Berklee your work directly supports the next generation of creative leaders.

Key Responsibilities

Operations & Program Management:

• Signature Initiatives: Administer key portfolio programs and events including Fall Pre-Orientation monthly programming and ongoing student engagement initiatives.
• Functional Leadership: Serve as a functional lead in assigned office domains such as social media content management fiscal analysis or targeted community outreach.
• Mentorship & Student Leadership: Direct Student Leadership Programs by recruiting training and supervising student employees while co-leading Faculty/Staff Mentoring initiatives.
• Data-Driven Operations: Utilize data and analytics to ensure all portfolio offerings align with departmental goals managing project timelines budgets and stakeholder communications.

Student Advising & Persistence:

• Holistic Student Support: Build strong supportive relationships with students to guide their transition to and persistence through their academic journey.
• Proactive Outreach: Employ the Berklee Bridge framework alongside intrusive advising strategies to foster active student engagement and academic momentum.
• Milestone Alignment: Partner closely with Student Success Advising to co-lead proactive course registration support and student milestone check-ins each semester.
• Documentation: Maintain accurate comprehensive records of student interactions and progress within Salesforce CRM and other enterprise technology platforms.

What Youll Bring

• Education & Experience: Bachelors degree and a minimum of 2 years of related experience in higher education project management or event planning.
• Technical Proficiency: Proven familiarity with enterprise higher education platforms including Salesforce Workday Colleague and Google Suite.
• Adaptability & Focus: Ability to manage complex multi-layered projects while maintaining clear alignment with overarching office timelines and fiscal goals.
• Diversity & Inclusion: A deep demonstrated commitment to serving and supporting a diverse student community with varied perspectives and lived experiences.

Why Choose Berklee

• Impactful Mission: Directly empower diverse student cohorts to navigate higher education and achieve their creative potential.
• Cultural Access: Enjoy nightly unrivaled access to world-class music theater and dance performances across our campus venues.
• Total Rewards: Outstanding health and dental packages a 403(b) retirement system with matching contributions generous PTO tuition benefits and a paid winter break to rest and recharge.

Hiring Range: $56000 to $75000; salary dependent on experience and education.

Please visit the Total Rewards page to learn more about our benefits.

This document does not create an employment contract implied or otherwise other than an at will employment relationship.

Diversity Equity Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit qualifications experience ability and job performance. Berklee affirms that inequality is detrimental to our faculty staff students and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race color religion ancestry age national origin place of birth gender sexual orientation gender identity or expression disability genetic information or status as a member of the armed forces or veteran of the armed forces or any other category protected by federal state or local law.

As part of this commitment Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Team at or call .

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*