Manager, Special Assets & Recovery

As the Manager Special Assets & Recovery youll lead a team dedicated to helping members navigate financial challenges while protecting the credit unions financial strength. Youll oversee recovery and loss mitigation programs drive strategies that improve portfolio performance and partner closely with teams across the organization to deliver meaningful solutions for members. This is an opportunity to combine leadership innovation and operational expertise to make a lasting impact on both member financial wellness and organizational success.

What your day may include:

• Leading WSECUs Special Assets & Recovery function including recovery operations collections repossessions bankruptcy servicing probate administration collateral liquidation and post-default account management.
• Developing and executing recovery strategies that optimize portfolio performance mitigate losses and achieve organizational objectives.
• Providing leadership coaching and oversight to department leaders and staff while fostering a high-performing and collaborative team culture.
• Directing operational risk management regulatory compliance audit readiness internal controls and policy governance within the Special Assets & Recovery function.
• Managing department performance budgeting workforce planning and vendor partnerships to support strategic and operational goals.
• Partnering with Credit Risk Management and executive leadership on recovery forecasting performance analysis and portfolio strategy.
• Serving as a subject matter expert for organizational initiatives process improvement efforts audits and cross-functional projects.
• Leading resolution of complex member matters regulatory complaints litigation bankruptcies and other escalated recovery-related issues.
• Collaborating with business partners and stakeholders across the organization to improve processes resolve operational challenges and enhance member outcomes.
• Leveraging data reporting analytics and technology solutions to drive decision-making improve recovery performance and identify operational efficiencies.
  

What you bring to the team:

• Five (5) or more years of Collections Experience
• Five (5) or more years Financial Institution experience
• Five (5) or more years of supervisory experience

Bonus points if you have:

• Bachelors Degree
• Experience with Consumer Lending Data Analytics Financial Coaching Project Management Technology / Systems Management

Competitive pay: $97805.94 - $146708.92 annually dependent on relevant qualifications plus an annual discretionary incentive plan and benefits package

• The target starting pay for this position is $97805.94 - $122257.43 annually typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicants pay history into account.
• The range above allows our employees room for growth through annual merit and other pay increases during their tenure in the position.
  

Where were located: 330 Union Ave Olympia WA. Employee must reside and perform all work in the state of Washington. This is a hybrid position that blends working in-office and from home. Works onsite in Olympia Headquarters at least two (2) occasions per week Wednesdays and one other day per week with flexibility to report onsite more often for business needs.

Working from home/hybrid requirements:

• Reliable high-speed home internet connection
• Private confidential workspace away from distractions and other people
• Suitable desk/surface and desk chair

When youd work: Monday Friday 8:00am - 6:00pm minimum 40 hours per week with scheduling flexibility required to meet the service needs for this full time exempt position.

Perks: Here are a few benefits and perks we offer:

• Medical Dental Vision and Life Insurance with Premium options covered by WSECU
• Full-Time Regular employees accrue general leave and sick leave on a monthly basis
• Part-Time employees accrue general leave on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts
• And you get to work with some awesome people!

WSECU was named to the Forbes Best-In-State Credit Unionlist in 2026 making us the only credit union in Washingtonto earn this recognition six years in a row!

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We champion our employees unique differences because we believe diversity is critical to the success of our members and the communities we serve. Were proud to provide a workplace based on equality and do not discriminate based on race color religion creed national origin ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation gender identity marital status or any other legally recognized protected basis under federal state or local law.

Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact or email us for assistance.