Manager, Quality Parts DC

Lennox (NYSE: LII) Driven by 130 years of legacy HVAC and refrigeration success Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox we win as a team aiming for excellence and delivering innovative sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team members contributions and offers a supportive environment for career development. Come stay and grow with us.

Position Overview:

The Quality Manager of the Parts Distribution Center is responsible for leading the quality function within a large high-volume parts and supplies distribution center. This role owns the systems processes metrics and corrective actions that ensure inbound receipts inventory handling order fulfillment packing shipping returns and customer shipments are completed accurately safely and consistently. The Quality Manager partners closely with distribution operations inventory control transportation customer service procurement suppliers and supply chain leadership to reduce errors prevent defects improve process discipline and strengthen the customer experience in a fast-paced high-SKU environment.

Key Responsibilities:

• Lead the quality function for a large parts and supplies distribution center establishing quality standards procedures audit routines and controls across inbound outbound replenishment returns and inventory movement processes.
• Develop and maintain quality management systems standard work inspection processes defect tracking and corrective action processes that support accurate and reliable order fulfillment.
• Monitor quality performance across key distribution metrics including order accuracy pick/pack accuracy shipping accuracy receiving accuracy damage rates returns inventory discrepancies customer claims and process compliance.
• Lead root cause analysis and corrective action efforts for quality issues such as mis-picks incorrect shipments damaged product packaging failures receiving errors inventory mismatches labeling issues and customer-impacting defects.
• Partner with distribution operations leaders and front-line supervisors to identify process gaps reinforce standard work improve team execution and reduce variation across shifts and functional areas.
• Collaborate with inventory control transportation procurement customer service suppliers and supply chain partners to resolve quality concerns and prevent recurring issues across the end-to-end distribution process.
• Establish inspection containment rework disposition and return-to-stock processes for damaged defective mislabeled or nonconforming parts and supplies.
• Use WMS ERP reporting tools dashboards and quality data to identify trends prioritize improvement opportunities and communicate performance to distribution center and supply chain leadership.
• Lead continuous improvement initiatives focused on reducing defects improving fulfillment accuracy strengthening packaging quality improving dock and warehouse processes and enhancing customer service levels.
• Support new product introductions SKU transitions vendor changes packaging changes and operational start-up or ramp-up activities by ensuring quality requirements and controls are clearly defined and executed.
• Maintain audit readiness and compliance with internal controls safety requirements operating procedures customer requirements and applicable distribution quality standards.
• Lead coach and develop quality team members; set expectations provide technical guidance build capability and foster a culture of accountability accuracy safety customer focus and continuous improvement.
• Prepare and present quality performance updates trend analysis corrective action plans and improvement recommendations to operations and supply chain leadership.

Experience and Qualifications:

• Bachelors degree in Supply Chain Logistics Operations Management Quality Engineering Business or a related field; equivalent combination of education and experience may be considered.
• 8 years of experience in quality distribution warehouse operations logistics supply chain manufacturing or a related operational environment.
• Prior leadership experience managing quality teams quality technicians auditors analysts or related operational support teams.
• Strong knowledge of distribution center quality processes including receiving inspection order accuracy pick/pack verification shipping accuracy returns damage reduction packaging quality and process audits.
• Experience in a high-volume high-SKU distribution center or warehouse environment preferably supporting parts supplies aftermarket parts industrial products or service components.
• Proven ability to lead root cause analysis corrective actions containment process improvement and standard work implementation.
• Strong analytical skills with experience using quality metrics operational data dashboards and reporting tools to identify trends and drive performance improvement.
• Experience with WMS ERP and quality reporting systems; SAP EWM TM or similar platforms preferred.
• Familiarity with Lean Six Sigma 5S continuous improvement process control and audit methodologies preferred.
• Strong communication leadership influencing problem-solving decision-making and follow-through skills.
• Ability to partner effectively with operations inventory control transportation customer service procurement suppliers and senior leadership in a fast-paced distribution environment.

Physical Requirements:

• Ability to work in an on-site distribution center environment including standing walking bending and moving throughout warehouse dock receiving shipping returns and inventory areas.
• Ability to occasionally lift up to 25 pounds and inspect products packaging pallets racks workstations and process areas as needed.
• Ability to use a computer WMS/ERP systems reporting tools and standard office equipment for extended periods.
• May require use of personal protective equipment (PPE) and work around powered industrial equipment in designated distribution center areas.
• Ability to support quality investigations audits inspections and operational issue resolution across multiple areas of the distribution center.

Preferred:

• Experience in HVAC aftermarket parts service parts industrial supplies or other high-SKU parts distribution environments.
• Experience building or scaling a quality function in a large distribution center start-up operation network transition or WMS-enabled environment.
• Lean Six Sigma quality auditor or similar continuous improvement certification preferred.
• Experience using quality data to reduce customer claims improve order accuracy reduce damages and strengthen fulfillment reliability.

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $73000 - $95550annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Companys applicable plan. Employees in this role are not eligible for overtime.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 12 paid holidays and 3 floating holidays per year.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.

We may use automated tools including artificial intelligence to support parts of our hiring process such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions please contact