Manager, Quality and Process Control

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.

Position Summary

The Manager Quality and Process Control is responsible for leading quality assurance training process documentation and operational readiness activities across the Titles Collateral and Post Funding departments. This role oversees the Quality Control and workflow Analyst teams and serves as the primary owner of departmental training programs standard operating procedures (SOPs) workflow documentation audit reporting and user acceptance testing (UAT) for new systems and processes.

The Manager ensures operational consistency compliance and continuous improvement by maintaining accurate documentation monitoring quality standards facilitating employee development and providing oversight for projects impacting Titles Collateral and Post Funding operations.

Essential Duties and Responsibilities:

• Leads the Quality Control team and oversees monthly audits of Titles Collateral and Post Funding functions to ensure compliance quality and adherence to established procedures.
• Develop maintain and deliver training programs training materials SOPs job aids and workflow documentation for all Titles Collateral and Post Funding team members.
• Analyze audit results identify trends and improvement opportunities and publish quality control findings and recommendations to leadership.
• Partner with operational leaders to implement corrective actions process improvements and quality enhancement initiatives.
• Coordinate and perform user acceptance testing (UAT) for new systems technology enhancements workflows and operational processes.
• Provide project oversight and operational support for new technologies process changes and strategic initiatives impacting Titles Collateral and Post Funding operations.
• Drive continuous improvement efforts that enhance operational consistency employee readiness efficiency and customer outcomes.
• Assist with the oversight of day-to-day Titles Collateral and Post Funding operations as needed.
• Perform other ad hoc duties as assigned.

Additional Responsibilities Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance to Titles team in accordance with the Companys policies and procedures. Although this position shall provide the authority to lead oversee and direct the day-to-day work of assigned employees and to report work assessments to management it shall not provide the authority to take the following actions: hire an employee fire an employee promote or demote an employee discipline an employee in a formal manner reassign an employee or alter benefits of an employee. All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.

Qualifications and Competencies Required To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 5years of experience in title administration collateral management post funding operations quality control training or related financial services operations.
• Minimum 3years of leadership experience managing teams projects training programs quality assurance functions or operational initiatives.
• Experience creating and maintaining process documentation SOPs training materials audit programs and operational reporting.

Education:

• High school diploma and or/GED.

Skills:

• Quality Control Auditing & Root Cause Analysis
• Training Development & Process Documentation
• Project Management & User Acceptance Testing (UAT)
• Operational Excellence & Continuous Improvement
• Communication Organization & Stakeholder Management

Overtime required N/A

Travel 0-25% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Houston TX

Qualifications Preferred

• Education: Bachelors degree in Business Administration Finance Operations Management or related field preferred; equivalent combination of education and experience may be considered.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee is regularly required to sit for long periods of time use hands and arms to operate office equipment including but not limited to a keyboard mouse and phone will occasionally need to reach stoop stand or walk. The employee must be able to see (close vision) hear speak and communicate verbally. The employee may occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This is an in-office role requiring in-office presence up to five days per week. The role also requires the ability to work various shifts to accommodate business needs typically between the hours of 8:00 AM and 6:30 PM Monday through Friday with occasional weekend availability as needed. Travel requirements are estimated at 0-25%.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons.