Manager, Project Manager Product Operations (Business Cards & Payments)

Manager Project Manager - Product Operations (Business Cards & Payments)

Business Cards & Payments (BC&P) Build the Future.

At BC&P we bring a builders mindset to work just like the business owners we serve. Small businesses are a different kind of customer. Theyre the people turning ideas into opportunities and opportunities into livelihoods. When we build for them we build something bigger. Thats why we have a high bar for quality. We own the work end to end turning todays insights into tomorrows results together.

• Were relentlessly curious.

• We ask the hard questions.

• We make space for the best ideas to win.

Because thats how we create impact we can be proud of.

The Role:

As a Manager Project Manager in Product Operations you will play a critical role in enabling our product teams to operate at their full potential. You will be responsible for identifying and solving operational challenges developing scalable tools and processes and driving efficiencies that empower our teams to focus on delivering exceptional products for our customers. This is a high-impact role that requires a strategic mindset analytical problem-solving skills and a passion for building and optimizing product operations.

Key Responsibilities:

• Problem Solving & Process Optimization

  • Identify inefficiencies and friction points in product development launch and operations and develop innovative solutions.

  • Work cross-functionally to implement streamlined workflows that enable the team to move faster while maintaining high quality.

  • Drive continuous improvement initiatives by leveraging data and user feedback to optimize operational processes.

• Program Management:

  • Provide core program management support for both standard and AI-driven workstreams

  • Monitor and enforce resource accountability across core workstreams ensuring teams remain fully accountable to and efficiently utilize headcount and budget assets

  • Drop into loosely defined fast-moving environments and quickly introduce structure clear ownership and execution roadmaps

• Building Scalable Tools & Frameworks

  • Own the product orgs tech stack (Jira Claude Tableau etc.) to ensure complete visibility into product work maintaining strict data accuracy and hygiene across platforms

  • Develop frameworks and best practices that enable teams to execute with clarity and alignment.

  • Collaborate with engineering data and business teams to integrate technology solutions that improve team effectiveness.

• Cross-Functional Collaboration & Execution

  • Act as a strategic partner to Senior Leaders product managers engineering design and business teams to remove roadblocks and ensure smooth execution.

  • Drive alignment across teams by facilitating communication documentation and decision-making processes.

  • Support product launches by ensuring operational readiness risk mitigation and compliance with business requirements.

• Metrics & Insights

  • Define and track key performance indicators (KPIs) to measure operational effectiveness.

  • Conduct root cause analysis to proactively identify challenges and opportunities for improvement.

  • Develop reporting and analytics to provide visibility into product operations and inform strategic decisions.

The ideal candidate will have:

• A strategic mindset with the ability to execute at a tactical level.

• Experience working cross-functionally with product engineering and business teams.

• The ability to analyze data derive insights and make data-driven decisions.

• Excellent communication and stakeholder management skills.

• Experience with automation and workflow optimization.

• Strong problem-solving skills with a track record of building tools and processes that drive efficiency.

Basic Qualifications

• Bachelors Degree or Military experience

• At least 3 years of experience in product operations product management or strategy.

Preferred Qualifications

• 5 years of experience in product operations or related roles

• Experience in the financial services payments or business cards industry.

• Proficiency in SQL Tableau JIRA Confluence or similar platforms.

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean VA: $151900 - $173400 for Manager Project Management

New York NY: $165700 - $189200 for Manager Project Management

Richmond VA: $138100 - $157700 for Manager Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).