Manager, Project Management (Hybrid)
Job Location:
Portland, OR - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Classification:
Operations - Insurance OperationsThe Project Manager is a versatile leader representing Group Insurance administration in the development of process and technology this role you will analyze current processes help design customer focused tools and ensure solutions align with business rules and operational practicality. You will also represent business owners mentor team members and support both business and technology initiatives.
This role partners closely with senior leaders product owners business partners developers and designers to support the agile development process and ensure new capabilities meet defined business outcomes. Deep subject matter expertise in GI service functions is essential and you will participate in operational processing to maintain this knowledge.
The EWA (Employee Work Arrangement) for this role is Hybrid or Fully Virtual. While on site presence is not regularly required occasional visits to a Prudential office may be needed based on business preferences.
What You Can Expect:
Serves as a subject matter expert representing business leaders and operations in the design and implementation of projects and enterprise initiatives spanning the operational life cycle (Onboarding Customer Data Management Medical Underwriting Billing Record Keeping Services and the Customer Excellence Team).
Demonstrates strong leadership and coaching capabilities supporting team members through mentorship continuous learning and knowledgesharing to elevate operational effectiveness.
Provides project management and delivery support including creation of project charters and plans defining deliverables and dependencies removing impediments monitoring progress and managing risks issues and crossfunctional impacts.
Identifies enduser needs and pain points to define business process and technology requirements ensuring solutions are intuitive scalable and aligned with customer experience goals.
Coordinates and participates in user acceptance testing for technology releases.
Conducts process mapping optimization and root cause analysis to identify opportunities design futurestate workflows and support operational excellence.
Engages in continuous learning to expand business process digital and operational knowledge.
Partners with business leaders to prepare and deliver datadriven business cases.
Shares insights and progress updates to promote a customercentric connected enterprise mindset.
Supports change management efforts across the service organization.
Participates in the development of procedures training materials and knowledge resources.
Identifies opportunities to apply automation workflow tools and AIenabled solutions.
What Youll Need:
Subjectmatter expertise in two or more GI operational functions
5 years financial services experience with minimum of 3 years proven project management experience.
Strong process ownership mentality.
Experience using data and analytics to drive decisions.
Demonstrated ability to implement crossfunctional process improvements.
Outstanding problemsolving analytical and decisionmaking skills.
Ability to thrive in a matrixed agile environment.
Strong work ethic and ability to prioritize.
Excellent communication and interpersonal skills.
Intellectual curiosity and desire to innovate.
Project management or Six Sigma experience a plus.
Travel required (approximately 10%).
#LI-MG1
Market competitive base salaries with a yearly bonus potential at every level.
Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period) after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process please email .
If you are experiencing a technical issue with your application or an assessment please email to request assistance.
Required Experience:
Manager
