Manager, Program Mgmt. E-Commerce Planning, Whole Foods Market E-Commerce

We are looking for an experienced people leader to own a consolidated function that unifies short-term mid-term and long-term planning for our E-Commerce business. This leader will own the end-to-end planning discipline that spans Sales & Operations Planning (S&OP) metro optimization and the real estate pipeline building a single forward-looking planning engine that carries the business into Q4 and beyond.

This is a high-visibility role that sits at the intersection of Strategy Operations Finance and Technology. You will manage a team of program managers and planners set the strategic planning agenda and be the single-threaded leader accountable for the accuracy cadence and outcomes of E-Commerce planning. We are looking for a strategic thinker who obsesses over customers earns trust with stakeholders dives deep into business metrics and processes and consistently delivers results through the team they lead.

Key job responsibilities
Lead hire coach and develop a team of planning program managers and analysts; set clear goals manage performance and grow talent across all three planning horizons.

Serve as the single-threaded leader for E-Commerce Planning owning the integrated planning cadence (weekly S&OP WBR/MBR/QBR and OP1/OP2 annual planning).

Own short-term S&OP: demand and capacity planning forecast accuracy and the weekly operating rhythm that drives near-term operational execution.

Direct mid-term metro optimization: network and metro-level capacity staffing and service-type planning across the 312 month horizon.

Steward the long-term real estate and capacity pipeline partnering with Operations and Real Estate to align the network with multi-year growth priorities.

Partner cross-functionally with Operations Merchandising Finance and Technology to define planning strategy resolve trade-offs and drive alignment on complex ambiguous problems.

Build and continuously improve planning processes tools and mechanisms; identify opportunities to streamline automate and raise the bar on planning rigor and accuracy.

Translate planning insights into recommendations for senior leadership; sharpen the organizations focus on customer experience subscriptions growth and disciplined forward-looking planning.

- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- 2 years of team management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Bachelors degree
- Experience building and managing financial models for business forecasting and problem solving or experience in forecasting budgeting variance analysis and interpreting financial results across multiple business areas
- Experience working in a fast-paced and ambiguous environment or experience delivering results for large cross-functional initiatives/projects

- Experience managing analyzing and communicating results to senior leadership
- MBA
- E-Commerce grocery retail or last-mile/logistics domain experience.
- Advanced analytical skills with a track record of interpreting trends and data to make informed projections and decisions.
- Excellent written and verbal communication skills including the ability to influence senior leadership.
- Usage of generative AI tools to enhance workflow efficiency with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products workflows or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX AUSTIN - 127200.00 - 172100.00 USD annually