Manager Program Management

PURPOSE STATEMENT:

Plan direct and coordinate the activities of the facilitys therapeutic programs.

ESSENTIAL FUNCTIONS:

• Develop and maintain administrative and clinical operations that provide quality care and outcomes for the patients.
• Contribute to the planning and implementation of program goals objectives personnel resources and equipment. Implement the approved program plan objectives timetables expected outcome and measures for assigned areas of responsibility.
• Oversee the programs budget and policies regarding participant involvement program requirements and benefits. Work may involve directing counselors clinical staff or other facility / clinic staff involved in the delivery of services through the program. Provides management and oversight for the facility program.
• Develop and implement procedures to ensure efficient operations of the program; continually identify opportunities to improve programs efficiency; coordinate care delivery work flow; oversee scheduling registration discharge and billing processes for the person(s) receiving services according to facility / clinic procedure.
• Provide staff management to including hiring development training performance management and communication to ensure effective and efficient department operation.

• Responsible for an assigned caseload if applicable to the program.
• Monitor staff schedules to ensure that appropriate staffing levels are available to facilitate care in a timely manner.
• Develop and implement treatment plans develop and maintain and audit charts and records for person(s) receiving services.
• Serve as liaison and provides consultation with other staff on related issues regulations and standards pertaining to area of clinical specialty.
• Assist in the development and implementation of operating policies and procedures for the program or organization; ensures that procedures and workflow are consistent with organizational objectives treatment protocol regulations and standards of care; ensures that operations conform to established environmental safety and infection control requirements.

• Provide outreach services in area of clinical specialty as needed.
• Demonstrate a positive empathetic and professional attitude towards customers always. When patient needs are not met acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelors degree in behavioral or mental health or closely related field required.
• Masters degree in behavioral or mental health where required by state for licensed clinicians.
• Four or more years experience working with the population of the facility required.
• One or more years supervisory experience .

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Licensed counselor/therapist as required by the state and for the area of clinical expertise.
• Valid drivers license if required by the facility.
• CPR and de-escalation/restraint certification (training available upon hire and offered by facility).
• First aid may be based on state or facility.

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