Manager, Product Solution Engineering

At Intelex were not just building software; were empowering organizations worldwide to create safer more sustainable and higher-performing workplaces. As a global leader in Environment Health Safety (EHS) Quality and Sustainability Management Software Intelex is dedicated to transforming the way companies manage workplace safety compliance and operational excellence. Our technology enables companies to proactively manage risk to keep people and the planet safe.

About you

As part of the Product Management team we want to prioritize rapid iteration to build impactful and innovative products that align vision execution with customer needs. Moving at our pace brings a lot of change complexity and ambiguity. We are looking for someone who thrives on that and is comfortable being uncomfortable. Before applying consider if you can:

• Care deeply about people and customer success

• Looking for professional and personal hypergrowth

• Be resilient and resourceful in the face of ambiguity and thrive on continuous improvement

• Bring critical thought and opinion

• Embrace differences and disagreements

• Prioritize progress over perfection

About the role

The Product Solution Engineering (PSE) Team serves as the critical bridge between Product Management Engineering and Customer-Facing Teams ensuring that scalable technically sound solutions address real-world customer use cases. By combining deep product expertise technical problem-solving and strategic collaboration the PSE team enhances product adoption accelerates solution delivery and drives innovation.

The Manager of Product Solution Engineering team is responsible for defining building and scaling the team that will partner with Sales Customer Success Services Support Product and Engineering to deliver technically viable and scalable solutions that enhance the products capabilities and customer experience while influencing product strategy with insights from real-world use cases.

How youll make a difference:

• Leading developing and growing a team of Product Solutions Engineers

• Creating a collaborative and engaging culture to reward effective product solutioning creativity and long-term customer success

• Collaborating with the Product Engineering and Quality teams to define the PSE craft and level of excellence

• Coaching Product Solutions Engineers to be technical advisors solution consultants and expert generalists on the Inte platform

• Leading Solutions Engineers in cross functional initiatives and build partnerships with sales services support and marketing

• Identifying opportunities to scale the impact of the Solutions Engineering teams

• Building and maintaining internal relationships (Sales Launch Product) while advocating for prospective and current customers

• Identifying and owning initiatives to improve and develop the teams craft and performance

• Coaching mentoring and developing the team through strong and frequent feedback

What you bring to the table:

• Strong technical background with demonstrated success in Professional Services Support and/or customer-facing roles.

• Experience working closely with or directly as a Solutions Architect individual contributor or leader

• Strong analytical abilities in visualizing capturing information and analyzing data to manage risk and solve complex problems

• Strong communication skills with the ability to tailor communication to senior leaders key stakeholders and teams

• Internal and external negotiation experience with the ability to work across team boundaries to build alignment

• Hands-on experience in team management that reflects a nimble and adaptive approach thriving in fast-paced settings that encourage innovative problem-solving

• Demonstrated ability to inspire and lead teams in delivering technical solutions that align closely with customer needs and business objectives

• Exhibits strength in the 5 Expectations of Leadership

• Hire the Best People

• Set and Hold High Standards

• Create the Conditions for Success

• Invest in Strong Relationships

• Be Great Storytellers

• A desire to work in lean agile work environments where resourcefulness and flexibility are highly valued