Manager, Product Research Product Experience Clinics & KPIs

Job Description

Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to Warren Michigan three times per week at minimum or other frequency dictated by the business.

The Role

General Motors is seeking a Manager Product Research - Product Experience Clinics & KPIs to lead a team of researchers and/or analysts within Global Customer Research (GCR) Product Research. This leader will bring the voice of the customer into GMs vehicle software digital experiences features and emerging technologies.

The Manager partners with Program Management and Software Product teams to understand and anticipate customer needs vehicle-usage contexts and experience opportunities in on and around the vehicle. The role supports the development of planned customer experiencessoftware-orchestrated coordination of vehicle featuresthat meet customer needs and exceed expectations enabling meaningful innovation and industry-leading CX/UX.

This role is ideal for a customer-centered research leader who combines strong project execution and people leadership with the ability to turn complex customer learning into clear product direction. The successful candidate will serve as a trusted research partner to stakeholders guide a portfolio of bespoke research and develop a capable team that delivers rigorous timely and actionable insight.

What Youll Do

Partner with product and program teams

• Build trusted working relationships with Program Management and Software Product stakeholders; understand their priorities decision timelines and customer-learning needs.

• Translate stakeholder priorities into research plans aligned to product-development milestones and the broader GCR research roadmap.

• Lead framing conversations that clarify the business decision target customer learning objectives scope success measures and intended use of findings.

• Partner with stakeholders to develop dual-use stimuli that support internal decision-making and customer research creating a clear connection between product intent and customer feedback.

• Represent the customer perspective in cross-functional forums and provide a clear evidence-based point of view.

Lead customer research that informs product decisions

• Plan design and execute bespoke qualitative quantitative and mixed-method research that provides timely actionable insight for Software Product and Program Management partners.

• Lead foundational benchmarking and contextual research to inform product requirements experience design feature prioritization usability evaluation validation and launch readiness.

• Plan and execute pre-launch confirmatory and market-assurance experience studies; identify opportunities to improve user experiences before late-stage decisions are fixed.

• Select appropriate approaches including interviews ethnography usability testing in-vehicle evaluation journey research concept and feature testing surveys and competitive benchmarking.

• Translate learning into concise decision-ready deliverables that clearly communicate customer needs implications opportunities and recommended actions.

• Ensure read-across analyses are completed when opportunities exist to synthesize learning across studies customer themes product areas or technology domains.

Lead people projects and resources

• Directly lead coach and develop researchers and/or analysts; set clear goals and expectations provide timely feedback and support professional growth.

• Build a high-performance culture characterized by customer focus intellectual curiosity collaboration accountability constructive challenge and continuous improvement.

• Manage an assigned portfolio including priorities work plans milestones budget supplier support and stakeholder expectations.

• Direct study materials suppliers logistics fieldwork analysis reporting and stakeholder follow-through to meet agreed scope timing quality and budget expectations.

• Provide clear status communication to leadership and stakeholders; surface material risks scope changes trade-offs and resource needs early.

• Manage research suppliers budgets schedules tools and facilities in accordance with GM processes and policies.

Your Skills & Abilities (Required Qualifications)

• Bachelors degree.

• 7 years of relevant experience.

• Working knowledge of vehicle or product-development processes and the role of customer research in product and program decision-making.

• Experience leading primary research projects or serving as a primary stakeholder for primary research from framing through application of findings.

• Demonstrated people-leadership experience including setting goals coaching and developing team members.

• Demonstrated ability to manage multiple projects priorities schedules and stakeholders in a complex changing environment.

• Excellent written and verbal communication skills with the ability to create clear concise and actionable research deliverables.

• Strong presentation facilitation and persuasion skills; able to communicate effectively with technical business program and leadership audiences.

• Proficiency using AI-enabled tools to improve the speed quality and effectiveness of research and day-to-day work.

• High degree of creativity resourcefulness and sound critical thinking with strong problem-solving organizational and stakeholder-management skills.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Software product development experience.

• Post-graduate degree.

• Direct market research experience across quantitative and qualitative methodologies.

• Experience in automotive mobility connected services consumer technology digital products or other complex hardware-software ecosystems.

• Experience conducting UX research related to in-vehicle experiences human-machine interfaces connected services or emerging vehicle technologies.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

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Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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