Manager, Practice

Job Summary

• In collaboration with dyad partner responsible for patient flow while adhering to standard work prepares work schedules charge capture and identifies opportunities for process improvement. Provides written and oral instructions.
• Responsible for creating an environment that promotes patient satisfaction. Ensures that patients their families visitors customers and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Corewell Healths mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that team members are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction.
• In collaboration with the provider dyad and directors assists in the development and management of the operational and capital budgets. Responsible for monitoring and managing labor and expenses within the practice. Assumes primary accountability for interviewing recruitment/hiring/retention performance monitoring initiating counseling and corrective action and terminating team members consulting with Human Resources and providers. Monitors time and attendance records and prepares/reports payroll for team members.
• Responsible for team member engagement and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication collaboration team building and professionalism. Responsible for developing initiating and monitoring change within the office. Holds regular teamf meetings and is responsible for timely communication with team providers and other leadership.
• Participates in initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality cost effectiveness and efficiency. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Responsible to ensure recommended patient education materials and programs are developed and implemented. Ensures services are provided in accordance with state and federal regulations organizational policy and accreditation/compliance requirements.
• Assumes a leadership /training role and delegates appropriately to team members to facilitate sage quality patient care in a cost effective manner.
• Reviews and monitors operational reporting tools and creates action plan for identified opportunities.

• Required Associates Degree or equivalent in business management or other related area required
• Preferred Bachelors Degree or equivalent in business management or other related areas
• 3 years of relevant experience health care / medical practice or related work experience Required
• 1 year of relevant experience recent and relevant supervisory or management experience Required

Physical Demands

• Pallet to Waist (6 from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
• Optional identity theft protection home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

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CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.