Manager, Personalization Product Management, Apple Store Online

Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. At Apple inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best on the Apple Store Online team we are responsible for Apples largest store. Our main goal is to deliver a magical personal digital experience where customers can shop buy and learn everything Apple wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store it takes extraordinary people and we are looking for someone to help us do extraordinary is looking for an experienced dynamic leader of Product and Program Management to join the Apple Store Online Product Team with a focus on building personalized shopping capabilities. This team is responsible for delivering experiences and capabilities that help customers discover evaluate and purchase Apple products in ways that are trustworthy deeply relevant and delightful. This is a technical role that links between business design and engineering to deliver incredible experiences and products to our customers.

In this role you will lead a high-performing team that focuses on customer-facing personalization capabilities that deliver significant commercial value for our organization and represent the future of digital retail. Your team will drive the strategic implementation of cutting-edge personalization technologies that uphold world-class privacy standards including advanced recommendation engines dynamic merchandising capabilities adaptive user interfaces and personalized lifecycle marketing campaigns that drive customer engagement and revenue role will require significant partnership with teams across Apple including Apple Store Online teams Machine Learning Engineering Data Science Design and Marketing. Success in this role means delivering timely relevant and privacy-conscious personalized experiences for every Apple customer.

Lead a high-performing team of experienced product managers driving team growth and developmentnDefine and deliver the customer feature roadmap while co-defining the personalization platform and underlying capabilities in close partnership with platform engineering and machine learning teamsnDrive discovery requirements and end-to-end project delivery of AI-powered product recommendations lifecycle marketing dynamic merchandising and continuous experimentationnPartner across business design and technical functions and leadership to keep teams strategically aligned on portfolio priorities and plans

7 years of product management experience in e-commerce including direct leadership of complex projects or programs end-to-end and 2 years of people leadershipnProven track record of leading work across product or program managers coaching and enabling team members and empowering them to deliver high-impact resultsnExperience building multi-year technical roadmaps that align feature platform and capability investments to business prioritiesnDeep technical proficiency with the ability to contribute to solution design and architecture decisions that produce extensible operationally scalable experiences or platformsnProven ability to take high-level concepts through the full product lifecycle from ideation to detailed planning to delivery with systematic rigor at each stagenExperience partnering across business engineering and design with a track record of synthesizing complex information into clear narratives that drive alignment and progressnBA/BS in Computer Science or a technical degree or equivalent relevant professional experience

3 years of hiring developing and managing product managersnProven track record building a portfolio of AI-powered digital commerce experiencesbridging design technology and machine learning to power seamless user journeysnExperience delivering large-scale personalization recommendation or dynamic merchandising systems defining capability stacks that incorporate privacy-first principlesnExpertise in scaling continuous experimentation programs to rigorously test measure and improve customer experience and conversion metricsnProven ability to navigate ambiguity and operate with ease in fast-paced rapidly evolving environmentsnExceptional communicator and collaborator who aligns perspectives drives accountability and influences across matrixed teams without direct authoritynHigh self-awareness and humility with a strong growth mindset and unwavering ownership of team culture and product outcomes