Manager, People Center

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people and equips them with leading technology continuous learning and the ability to bring their best selves to work. As North Americas largest total beverage distributor Southern Glazers isnt just one of Forbes Top Private Companies; its a family-owned business with deep roots dating back to 1933.

Southern Glazers is proud of its well-earned positive reputation continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued supported and provided opportunities for growth and belonging.

As a full-time employee you can choose from a wide-ranging menu of our Top Shelf Benefits including comprehensive medical and prescription drug coverage dental and vision plans tax-saving Flexible Spending Accounts disability coverage life insurance plans and a 401(k) plan. We also offer tuition assistance a wellness program parental leave vacation accrual paid sick leave and more.

By joining Southern Glazers you would be part of a team that values excellence innovation and community. This is more than just a job its an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

The People Services Manager leads the People Center team and is responsible for delivering an exceptional employee support experience across the organization. This role provides strategic and operational leadership for employee services ensuring efficient consistent and employee-focused support through the effective use of people processes knowledge and technology. The People Services Manager drives continuous improvement service excellence workforce planning and digital enablement to enhance service quality scalability and organizational value.

• Lead the People Center by establishing priorities goals performance standards and service strategies aligned with organizational objectives
• Coach develop and engage a high-performing team while fostering a culture of accountability collaboration continuous learning and employee advocacy
• Align staffing resources and capabilities to meet evolving business and employee needs
• Build strong partnerships with HR business leaders and key stakeholders to strengthen service delivery and employee support
• Design manage and continuously improve the end-to-end employee support experience
• Ensure accurate consistent timely and employee-centered service delivery across all support channels
• Analyze employee feedback service metrics case trends and root causes to identify opportunities to improve efficiency effectiveness and the employee experience
• Drive adoption of self-service capabilities and ensure the quality accessibility and maintenance of knowledge resources
• Simplify standardize automate and optimize processes and workflows to improve operational efficiency and scalability
• Oversee the effective utilization of service technologies including case management systems telephony virtual assistants analytics workflow tools and system integrations
• Monitor operational performance and implement improvements to enhance productivity service quality and employee satisfaction
• Promote awareness and utilization of People Center services across the organization
• Identify and implement innovative solutions that increase the value effectiveness and reach of People Services
• Perform other job-related duties as assigned

• Bachelors degree plus 5 years of experience; or an equivalent combination of education and experience
• Minimum 3 years of experience managing and developing a team in a customer service HR operations shared services or employee support environment
• Advanced HR generalist knowledge across the employee lifecycle and core HR disciplines
• Demonstrated expertise in customer service operations employee support case management and service excellence
• Strong understanding of operating models resource planning process improvement and organizational priorities
• Ability to build business cases assess costs allocate resources and apply financial insights to decision-making
• Technical aptitude to administer support and optimize technology solutions
• Experience leveraging technology solutions to support optimize and enhance service delivery

• Physical demands for a considerable amount of time include sitting and typing/keyboarding using a computer (keyboard mouse and monitor).
• Occasional to rare walking bending reaching standing and stooping including periodic site/shop visits.
• May require occasional lifting/lowering pushing carrying or pulling up to 20 lbs

Southern Glazers Wine and Spirits an Affirmative Action/EEO employer prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. SGWS complies with all federal state and local laws concerning consideration of a qualified applicants arrest and/or criminal conviction records. Southern Glazers Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience knowledge skills abilities and education of employees. Unless otherwise expressly stated any pay ranges posted here are estimates from outside of Southern Glazers Wine and Spirits and do not reflect Southern Glazers pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements please contact the SGWS talent acquisition team at