Manager, Payment & Fraud

ThePayments and Fraud Managerwill play a critical role in supporting and enhancingourdebt mitigation processes. This positionis responsible forleading day-to-dayloss prevention driving process improvements and helping to ensure a balance between effectivemitigationand a seamless customer experience. The ideal candidate will apply data-driven insights and industry best practices toprevent/recoup losses andcreate innovative ways to automate thedepartmentsprocesses.

• ResolutionManagement:
  Evolveresolutionworkflows to limit losses andmaintainstrong relationships withvendorpartners.
• Fraud Risk Monitoring& Analysis:
  Oversee identification and analysis of fraudulent activities including bonus abuse account takeovers payment fraud collusion and money laundering. Recommendforward thinkingstrategies.
• Tools & Technology:
  Work withthe product engineering datateamsand external vendors to manage andoptimizemitigation effortsandlowerrates. Provide input on the adoption of AI andautomationwhereappropriate.
• Data Analysis & Reporting:
  Utilize analytics and KPIs to measure performance adjust controls andincrease efficiency. Prepare and share actionable insights with leadership.
• Cross-Functional Partnership:
  Collaborate closely with PaymentsOperations Compliance Customer Support Product and Legal teams to implement initiatives that support businessobjectives.
• Team Leadership:
  Manage and mentor a team ofanalysts. Foster astructuredculture of accountability learning and process improvement.

• Experience:35years of experience infraud prevention investigations dispute management;e-commerce background preferred.
• Leadership: 13 years of experience in a people management or team lead role within a fraud or risk function.
• Technical Knowledge: Familiarity withpaymentsvendorplatforms ( World Pay)and emerging fraud technologies.
• Analytical Skills: Strong data analysis and decision-making skills; familiarity with SQL Excel or visualization tools preferred.
• Regulatory Awareness:Understanding ofAML KYC and responsible gaming compliance standards.
• Communication: Strong written and verbal communication skills; able to communicate findings and recommendations clearly to cross-functional teams.

Preferred Qualifications

• Experience in the iGaming sportsbook or online casino environment.
• Experience with variousfraud vendorsystems and tools.
• Certifications such as CFE (Certified Fraud Examiner) or CAMS (Certified Anti-Money Laundering Specialist) are a plus.

The salary range for this position is $95000.00 - $125000.00 USD which is dependent on a several factors including relevant experience geography business needs and market demand. This role may offer the following benefits: medical vision and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation including but not limited to cash bonuses. This role includes paid Personal Time Off and paid company holidays.