Manager, Patient Access Brand Strategy & Operations – Dermatology

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Join Takeda as the Manager Patient Access Brand Strategy & Operations Dermatology out of our Cambridge MA office. TheManager Patient Access Brand Strategy & Operations Dermatologyis responsible for supporting the operational execution and continuous improvement of Dermatology patient access services. This role focuses on the reliability and performance of day-to-day workflows across hub services affordability/PAP components and partner coordinationhelping reduce patient and provider friction and improving speed-to-therapy and access equity.

How you will contribute:

Execute and optimize daily patient access operations ensuring accurate case handling timely processing and adherence to approved business rules and SOPs.
Serve as the primary day-to-day operational point of contact for assigned hub/vendor teams; coordinate prioritization troubleshooting and escalations.
Track trend and report KPIs/SLAs (e.g. turnaround time quality abandonment rework); maintain an issue log with root-cause analysis and documented remediation actions.
Support implementation of program and process changes through controlled change management including training and communication support for vendors and internal stakeholders.
Conduct routine quality reviews of case files and reporting outputs; support audit readiness documentation and corrective and preventive actions (CAPA) as needed.
Partner with Market Access Brand/Commercial Field teams Specialty Pharmacy partners (as applicable) and DD&T/Analytics to support a cohesive patient and provider experience.

Identify patient/provider friction points and implement process improvements that reduce administrative burden and improve speed-to-therapy.
Prepare materials and insights for operational reviews and business readouts; ensure actions are tracked to closure.

Minimum Requirements/Qualifications:

• Bachelors degree required; healthcare business public health or related field preferred.

• 7 years of experience in patient services/hub operations patient access operations affordability/PAP operations specialty pharmacy operations and/or related healthcare operations.

• Experience managing vendors or external partners and driving performance to defined KPIs/SLAs.

• Working knowledge of U.S. reimbursement/coverage dynamics and affordability pathways; experience supporting patient support programs in a regulated environment preferred.

• Strong operational execution and project management skills; experience supporting launch readiness and/or lifecycle change management preferred.

• Excellent written and verbal communication skills; ability to work effectively in a highly matrixed organization.

• Proficiency in Microsoft Office (Excel PowerPoint); experience with case management/CRM platforms and BI tools preferred.

• Dermatology and/or specialty product experience is a plus.

More about us:

At Takeda we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer Takeda offers stimulating careers encourages innovation and strives for excellence in everything we do. We foster an inclusive collaborative workplace in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as hybrid in accordance with Takedas Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees and we strive to be more transparent with our pay practices.

For Location:

U.S. Base Salary Range:

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors including the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical dental vision insurance a 401(k) plan and company match short-term and long-term disability coverage basic life insurance a tuition reimbursement program paid volunteer time off company holidays and well-being benefits among others. U.S. based employees are also eligible to receive per calendar year up to 80 hours of sick time and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity gender expression parental status national origin age disability citizenship status genetic information or characteristics marital status status as a Vietnam era veteran special disabled veteran or other protected veteran in accordance with applicable federal state and local laws and any other characteristic protected by law.

Job Exempt