Manager, Order Services The Toro Company

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa regardless of expiration date now or in the future.

With roots dating back to 1914 The Toro Company was built on a tradition of quality and caring relationships. Today the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance snow and ice management underground utility construction rental and specialty construction and irrigation and outdoor lighting solutions. Through a strong network of professional distributors dealers rental stores and retailers in more than 125 countries we proudly offer a wide range of products across a family of global brands to help golf courses professional contractors underground construction professionals groundskeepers agricultural growers rental companies government and educational institutions and homeowners in addition to many leading sports venues and historic sites around the world.

The Manager Order Services position is responsible for leading order management operations to deliver a reliable efficient and customerfocused order experience. This role owns endtoend order execution performance workforce planning and continuous improvement across order processing fulfillment coordination and issue resolution. The Manager leads and develops a team leverages advanced systems and data to drive decisions and partners crossfunctionally with various Supply Chain teams to ensure orders are executed accurately on time and in alignment with customer and business expectations.

• This role will be based at the Bloomington MN Toros International Corporate Headquarters. Fully remote is not available at this time.

• This role will require 5-days on site during training. The current team works 3-days on campus with optional 2-days remote.

• Typical office environment as it pertains to lighting temperature and noise level when in administrative/operations offices.

• May require occasional travel to other company sites distribution centers or supplier locations.

In order to grow and build a successful career with The Toro Company you will be responsible for strategic inventory planning & execution:

• Lead global endtoend order management operations including order processing fulfillment coordination returns and customer order support.

• Own daily execution workload balancing and performance management using the Daily Management System and defined KPIs.

• Serve as the escalation point for complex or highpriority order issues driving timely resolution and root cause corrective actions.

• Lead develop and coach a global team of order services professionals setting clear expectations accountability and performance standards.

• Manage workforce planning capacity and resource allocation to support volume variability and service commitments.

• Foster a customerfocused continuousimprovement mindset through training feedback and career development.

CrossFunctional Partnership Process Improvement & Compliance

• Partner with Sales Customer Service Logistics Warehousing and other Supply Chain teams to ensure seamless order execution and issue resolution.

• Analyze order fulfillment processes to identify improvement opportunities and implement solutions that improve efficiency cost and customer satisfaction.

• Ensure compliance with international trade regulations and internal policies proactively identifying and mitigating operational risks.

• Support internal and external audit activities by providing documentation process visibility and control validation to ensure compliance with publiccompany standards and internal policies.

• Leverage data and reporting to provide visibility into order performance trends and customer experience for leadership.

To be considered for this role an individual should meet the following minimal requirements:

• Bachelors degree in Business Supply Chain Management Logistics or related field.

• 5 years of experience in order management customer operations logistics or supply chain roles.

• Minimum of 3 years in a peopleleader role managing teams supporting domestic and/or international operations.

• Strong understanding of order management processes global logistics coordination and customer support operations.

• Experience working with enterprise systems such as SAP Salesforce or similar order management platforms.

• Demonstrated ability to lead a team manage performance and drive accountability.

• Excellent communication and stakeholder management skills with experience working across cultures and time zones.

• Proven ability to manage escalations drive root cause resolution and lead change.

• Occasional travel may be required to support global operations and team engagement.

• Masters degree in Business Supply Chain Management Logistics or related field.

At The Toro Company we are always working to make sure our employees know just how valued they addition to a competitive salary an affordable and top-tier medical/dental/vision plan 401k and many other great benefits -The Toro company offers employees at our Bloomington MN HQ location a variety of perks including:

• Dress for your day - We know youre more productive when youre comfortable which is why TTC employees are encouraged to take advantage of our casual corporate environment.

• Food - Take advantage of our onsite café which serves both breakfast and lunch. With a Caribou Coffee attached you can grab a snack and a coffee at any time during your day.

• Wellness - The Toro Companys HQ offers complimentary use of our onsite fitness facility to addition to physical well-being TTC offers a variety of mental health and financial health resources to all employees.

• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.

• Summer Hours Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.

• Competitive Salary A reasonable salary estimate is $105000-$125000 for this opportunity. The pay range takes into account skills experience education and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to you can access your pay early with the Daily Pay app.

At The Toro Company we are committed to fostering a secure and trustworthy recruitment experience for our applicants. Recruitment fraud is a growing concern for job seekers so please be aware that throughout our recruitment process youll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities. All legitimate job opportunities must be applied for directly through our official careers page at or via Workday our applicant tracking system.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information military service or other non-merit factors. We are committed to creating a welcoming environment for all employees.

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