Manager, Operations | Full-Time | PeoplesBank Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Manager Operations is responsible for assisting in the administration planning budgeting and direction for the operations of PeoplesBank Arena including front and back of house services technical services information technology conversion custodial services and equipment inventory control.

This role pays an annual salary of $65000-$75000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until October 16 2026.

PeoplesBank Arena is Connecticuts premier destination for sports & entertainment. The 15000 seat downtown arena is home to the eleventh-time National Champion UConn Womens Basketball team and the six-time National Champion UConn Mens Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley the Mens & Womens basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHLs Hartford Wolf Pack the primary developmental affiliate of the New York Rangers.

PeoplesBank Arena entertains millions of visitors annually with a variety of concerts family shows ice-skating spectaculars consumer events and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists including Taylor Swift Justin Timberlake Bruce Springsteen Billy Joel Pearl Jam Black Eyed Peas Britney Spears Drake and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

• Manage all staff involved in housekeeping conversion and technical services
• Develop maintain and manage operating procedures relating to housekeeping technical service 24-hour facility security and conversion.
• Manage the day-to-day maintenance of the ice surface in accordance with AHL regulations.
• Develop preshow department staffing estimates of expense for the Event Manager and Accounting.
• Review and recommend day-to-day operational policies and procedures for the Operations department.
• Research review and recommend equipment materials and supplies required for the Operations department.
• Perform other tasks as assigned by the Director of Operations.

• 3-5 years of increasing responsibility in facility operations including housekeeping conversion and technical services. Knowledge of ice rink maintenance preferred.
• High school diploma required. College degree preferred.
• Ability to work flexible schedules and demanding hours including nights weekends and holidays as required.
• Ability to coordinate multiple tasks and prioritize quickly.
• Excellent oral and written communications skills.
• Knowledge in determining and coordinating logistical needs for very large events preferably in a large sports arena or event facility.
• Proficiency with general office PC applications.
• Exceptional organizational skills with the ability to handle multiple high-priority projects with attention to detail.
• Applicants must be proactive self-starters able to work autonomously.
• Demonstrated sound organizational coordinating and personal interface skills.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.