Manager on Duty Communications Control & Route Performance Valley Metro

Knowledge and Experience:

• Must be over 21 years of age.
• High School Diploma or equivalent.
• Must have a valid license and have the ability to obtain an AZ Commercial License with passenger endorsement.
• Ability to work without direct supervision.
• Ability to read write and speak English.
• Ability to work flexible schedules that may include nights early mornings weekends and holidays.
• Ability to lead a large team.
• Ability to work in a union environment.
• Computer literate.
• Knowledge of data performance platforms such as Microsoft Power BI Tableau or similar.
• Knowledge of Computer Aided Dispatching Systems (CAD) such as Clever Devices Transit Master Swiftly Orb Cad or similar.
• Knowledge of labor relation skills and collective bargaining agreements.
• Minimum two (3) years of transit industry experience.
• Minimum two (2) years of transit dispatching experience using Computer Aided Dispatching systems.

Skills:

• High level of attention to detail.
• Ability to multitask.
• Reliable and punctual.
• Strong organizational planning skills.
• Strong practical skills.
• Strong analysis and problem-solving skills
• Ability to communicate effectively and tactfully both written and oral.

Key Accountabilities:

• Ensure staff members assigned adhere to company/ agency policies procedures and standards.
• Ensure service readiness goal of 100% on time pull-outs goal of Zero missed service is consistently being achieved.
• Leads the team daily huddles and ensure 100% participation and teambuilding.
• Closely monitors support staff members attendance and punctuality.
• Ensure Communications Controllers Route Section Employees and Road Supervision is covering assigned territories at all times.
• Ensures Communications Controllers are diligently responding to CAD System Events in a timely and efficient manner.
• Conducts weekly pull-out and route checks on a regular basis.
• Conducts weekly leadership touchpoints with direct subordinates to ensure support growth and job familiarity.
• Provides new hire training to Communications Controllers and Route Section Employees.
• Works collaboratively with Communications Control and Workforce Planning to ensure route detouring runs smoothly with minimal issues and full operational understanding.
• Works collaboratively with Safety Department and Agency officials regarding route safety concerns passenger concerns etc.
• Prepares a weekly performance report PowerPoint Presentation and presents to Senior Leadership weekly on performance improvements.
• Provides recognition for employees with satisfactory performance records.
• Takes proactive measures of follow-through to address violations not in compliance with policies and procedures and CBA.
• Conducts interviews and makes recommendation to hire new employees.
• Administer corrective action up to including termination as required.
• Ensures exceptional network performance.
• Leads proactive incident response management as required.
• Foster a team environment aligned with Valley Metros core values: Whatever It Takes Team Player Positive Customer Care.
• Other duties as assigned.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail to varying extents the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking standing sitting bending pushing pulling climbing lifting balancing stooping twisting squatting handling materials repetitive hand-wrist motions and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises fumes and airborne particles;

In addition to the above demands inherent in every role the following roles may entail unique physical demands including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers laptops electronic hand-held devices complex electrical schematics diagnostic software and testing devices and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations employment for safety-sensitive positions will be contingent upon passing apre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also becontingent upon completion of abackground check consistent with applicable federal state and/or local laws.
• Safety commitment: Safety is a way of life atKeolis. By placing safety first we ensure the wellbeing of our employees customers and communities. Together we canbecome the safesttransportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities wherewe operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race color sex religion age creed marital status national origin ancestry physical or mental disability sexual orientation pregnancy status genetic information veteran status gender identification or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process please contact Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization:Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits opportunities for development and growth throughout an exciting and rewarding career and the safest work environment possible.

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Required Experience:

Manager