Manager of Workforce Modernization

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The Manager of Workforce Modernization is responsible to lead and perform business analysis activities including documenting business requirements identifying optimization opportunities recommending business process changes leading organizational change management and supporting business operations.

The Manager of Workforce Modernization will serve as the business lead for one or more workstream of the Workforce Modernization Program (WMP) with project initiatives and operational support focused on the continuous improvement of business processes and technology used for transit planning and scheduling transit employee work selection and transit day-of-operations and workforce management for bus light rail and heavy rail operations. Further this position will serve as the business project lead for small to mid-sized modernization and optimization initiatives incorporating suitable project management practices.

• Lead business analysts in evaluating current business processes and technology collaborating with business stakeholders to create user stories define business requirements identify potential solutions and develop process optimization recommendations.
• Maintain assigned workstream(s) project backlog guide work prioritization lead project or sprint scoping planning execution and monitoring tailoring predictive (waterfall) and iterative (hybrid agile Lean etc.) project delivery methods tools and processes to achieve project goals and ensure work conforms to quality standards for deliverables.
• Track manage and report on workstream progress including changes in requirements schedule resources risk and quality. Collaborate with program leadership on addressing workstream opportunities risks and issues.
• Close project phases and projects by holding retrospectives finalizing all project documentation and managing transition of project work to operational stakeholders.
• Lead the development and maintenance of project documentation including business requirement documents traceability matrixes and process maps.
• Serve as a super-user of HASTUS and other transit applications and technology tools for the assigned workstream(s).
• Provide content knowledge and develop comprehensive strategies to facilitate the creation of business scenarios to test application functionality.
• Lead the development and maintenance of end-user training and change management materials for business process changes and new application functionality.
• Develop and lead training and change management sessions for end-users of HASTUS and other transit applications and technology tools.
• Support end-users with system usage and troubleshooting.
• Oversee the development and monitoring of qualitative and quantitative business metrics and KPIs as part of process improvement and controls.
• Collaborate with stakeholders to design dashboards that communicate complex information in an easy to digest manner.
• Assist in preparing recommendations and materials for policy discussions.
• Handle sensitive and confidential information in an appropriate manner.
• Participate in the on-call rotation responding to emergencies on a twenty-four (24) hour seven (7) day per week basis while on-call.
• Perform related duties and projects as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Supervision

• Manage a team of analysts and project staff.

• Bachelors degree from an accredited institution
• Four (4) years of experience in business analysis operations analysis systems analysis project management or related field
• Two (2) years of experience in transit planning transit scheduling transit operations transit workforce planning & administration and / or related field.
• One (1) year of experience in a lead / supervisory capacity
• Ability to resolve problems creatively and with consultative approaches.
• Ability to manage multiple projects simultaneously amongst competing priorities.
• Demonstrated data-driven decision-making skills. NOTE: A critical thinking Excel-based assessment will be part of the interview process
• Ability to supervise and work effectively with a diverse workforce and end-user community.
• Ability to travel to locations throughout the MBTAs service area.
• Strong interpersonal skills to interact with various stakeholders including senior management team members end-users and vendors.
• Excellent attention to detail
• Strong working knowledge of the Microsoft Office suite (Word Excel Outlook PowerPoint Visio Project and Teams)
• Excellent organizational analytical multi-tasking time management and documentation skills
• Excellent verbal and written communication skills
• Excellent customer service and conflict resolution skills

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelors degree requirement.
• An Associates degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelors degree requirement.
• A Masters degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience

• Bachelors degree in Business Engineering Information Technology Urban Planning or related field
• Experience eliciting and documenting business requirements and business process flows.
• Experience with organizational change management training material development and / or training course delivery
• Experience with HASTUS or similar transit scheduling and operations management applications such as Trapeze FX or Trapeze OPS
• Experience training end-users on industry specific applications
• Experience with process improvement and / or change management frameworks such as Lean or Six Sigma
• Project Management Institute certified (PMP PMI-ACP PMI-PBA etc)

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.