Manager of Technology Service and Support

About MICDS

MICDS has a rich and distinctive history spanning more than 150 years. A leader in independent education MICDS is a college-prep coeducational school for grades JK-12. Our mission is to help students discover their unique talents preparing them for higher education and a life of purpose and service as engaged citizens in our ever-changing world.

Employee Benefits

MICDS offers employees a competitive salary and comprehensive benefits plan including a generous 403(b) retirement plan where the School contributes 8% of salary with an employees 3% contribution; medical dental and vision insurance; flexible spending accounts and long term care insurance; life insurance and short-term and long-term disability insurances; tuition benefit; paid leaves; access to a fitness center; and free lunch.

Application Process

For immediate consideration complete our online application athttps:// upload a copy of your cover letter and resume. EOE.

JOB SUMMARY

The Manager of Technology Service and Support leads the MICDS community in the use of end-user and client devices and technologies and assumes the primary responsibility of the day-to-day operations of the Technology Department service desk(s).

ESSENTIAL FUNCTIONS

• Models and insist on a positive accessible helpful technology support environment for all MICDS constituents.
• Manages overall IT and A/V day-to-day operations including supervision of the service desk and A/V technicians.
• Under the guidance of the Director of Technology establishes IT standards procedures and policies to ensure consistency and reliability.
• Coordinates and manages the computer imaging and summer refresh processes.
• Manages equipment requests and device loans.
• Coordinates and manages end-user and classroom equipment life cycle review installation deployment decommissioning replacement and donation.
• Collaborates with the Data Team and Network support in implementing cloud/on-premise systems integration.
• Collaborates with the Director of Technology in establishing metrics key performance indicators and service level agreements for driving the performance of IT operations.
• Assists the Director of Technology in reviewing prioritizing and approving annual IT-related initiatives.
• Reviews evaluates tests and recommends solutions for hardware and software acquisitions.
• Produces training materials and provides individual and/or group instruction and training to students faculty and staff on computer technologies as appropriate.
• Maintains a broad knowledge of state-of-the-art educational and institutional technologies equipment and systems. Participates in professional development activities as appropriate.
• Maintains a high standard of student faculty and staff service in dealing with and responding to end-user questions and requests.
• Maintains applicable records including service requests asset tracking user lists user accounts security and equipment inventory.
• Trains and directs student employees or interns as appropriate.
• In coordination with the Director of Enrollment Management the Director of Human Resources and other staff leaders facilitates student and faculty on-boarding and off-boarding.
• Engages in other projects and responsibilities at the Schools discretion.

JOB REQUIREMENTS AND QUALIFICATIONS

• Bachelors degree or equivalent experience in computer engineering information systems or directly related fields is required.
• Five years of service desk experience and supervisory experience desired.
• Knowledge of network and computer hardware including Macintosh and PC.
• Strong application support experience with Microsoft Windows Mac OS and web-based applications.
• Ability to communicate effectively both orally and in writing to end users with differing maturities and skill levels.
• Ability to prioritize and follow-up on multiple tasks and meet assigned deadlines.
• Ability to work and succeed in a multi-cultural and collaborative work environment.
• Goals and results-oriented with a high level of initiative dependability and self-motivation. Functions equally well independently or as a central figure on a multifunctional team.
• Knowledge of computer security procedures and protocol.
• Ability to analyze complex computer problems and provide solutions.
• Ability to investigate and analyze information and draw conclusions.
• Willingness to work additional hours during peak periods occasional evenings and weekends as needed.

OTHER INFORMATION

• A criminal history and background check is required and must be successfully completed.
• Generally works in standard office conditions and climate.
• May work at a desk and computer for extended periods of time.
• Exposed to visual display terminal for prolonged periods.
• Dexterity and precision required in the operation of a computer.
• Light physical activity. Work may involve lifting and transporting equipment across campus.
• Ability to rapidly report to any point on campus and meet frequently with a variety of school personnel.
• Work environment involves minimal exposure to hazards or physical risks but requires following basic safety guidelines and rules.
• Flexibility to include some evening and weekend work.

Required Experience:

Manager