Manager of Technical Services (Medical Device)

Essential Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages the day-to-day operations of the Technical Services department ensuring service objectives productivity standards and customer expectations are consistently achieved.
• Supervises and develops Technical Services personnel through coaching training performance management and ongoing professional development to build a high-performing technical team.
• Supports the Director of Technical Services in executing departmental initiatives operational priorities and continuous improvement efforts.
• Ensures repair preventive maintenance calibration hardware/software upgrades and other technical service activities are completed accurately efficiently and in accordance with established procedures and quality standards.
• Monitors departmental workflow and resource allocation to optimize turnaround times productivity and service quality while assisting with workload prioritization and staffing needs.
• Collaborates with the Director to implement quality system requirements and ensures compliance with applicable FDA ISO and company policies and procedures.
• Supports quality investigations corrective actions and process improvements by identifying operational trends documenting findings and assisting with the implementation of corrective measures.
• Oversees technician training and competency programs ensuring required technical certifications training records and qualification documentation are maintained.
• Coordinates educational programs for biomedical engineers and other customers by assisting with curriculum development training logistics and instructor assignments.
• Partners with Service Administration to ensure device history records calibration records service documentation and departmental files are complete accurate and audit ready.
• Collaborates with Director and cross department teams to identify and resolve technical issues improve service delivery and support new product introductions.
• Assist the Director in analyzing service metrics equipment performance customer feedback and operational trends to identify opportunities for continuous improvement and support management reporting.
• Serves as the primary operational escalation point for complex technical issues and customer concerns coordinating timely resolution with internal stakeholders and global technical resources.
• Recommends and implements process improvements that enhance operational efficiency service quality regulatory compliance and the overall customer experience.
• Maintains technical proficiency by performing advanced repairs testing calibration software updates and hardware upgrades as necessary to support departmental operations and mentor technical staff.

Required Education and Experience

• A technical degree or higher level of education in electronics or related field is required.
• Minimum 7 years experience with increasing responsibility required; experience must be in medical device or other related healthcare industry (i.e. hospital biomedical engineer).
• Considerable technical service work experience in a supervisory role required.
• Minimum 6 years Erbe-specific experience strongly preferred.

Position Requirements

• Must have demonstrated communications skills both verbal and written as well as excellent facilitation skills.
• Strong interpersonal skills to facilitate participation in interdepartmental management team.
• Must possess strong analytical skills and the ability to communicate complex information effectively that provides viable solutions to problems.
• Excellent time management skills with a proven ability to meet deadlines required.
• Ability to prioritize tasks and to delegate them when appropriate.
• Must be able to work independently and use sound judgment to make decisions
• Demonstrated excellent computer skills required; strong preference for those with a high degree of proficiency with Microsoft Office products. Proficiency with service-related or inventory control software required.

Required Experience:

Manager