Manager of Retail Workforce Planning & Analytics

At we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe inclusive spaces where everyone feels welcomeboth here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

is seeking a Manager of Retail Workforce Planning & Analytics to join our Retail Home Office team based at our corporate headquarters in Freeport Maine.

At were growing and expanding our retail footprint as we bring new brick-and-mortar stores to more communities across the country. Guided by our belief in the restorative power of the outdoors were creating spaces where people can connect with nature gear up for adventure and feel part of something bigger.

Position Purpose:

This role leads workforce planning labor strategy scheduling standards analytics and related financial planning across Retail and Outlet Stores. The position owns labor models budgeting inputs workforce tools productivity insights and G&A planning support ensuring resources align with customer demand store workload operational priorities and financial targets.

This role is based in Freeport Maine and is not a remote position.

Responsibilities:

Labor Strategy & Workforce Planning

• Owns the store labor model including labor hours staffing mix store tiering seasonal strategies and role-based staffing needs.

• Develops labor standards and resourcing assumptions by store format volume season workload and operating model.

Workforce Analytics & Productivity

• Owns workforce performance metrics including sales per labor hour labor percent to sales productivity and labor utilization.

• Analyzes trends and translates insights into reporting that supports operational financial and field leadership decisions.

Scheduling Standards & Optimization

• Defines scheduling standards coverage models and peak staffing guidelines aligned to demand workload and service expectations.

• Creates resources and partners with Store Operations and Field Leadership to improve scheduling effectiveness.

Initiative Impact & Capacity Planning

• Assesses labor workload staffing and capacity impacts of initiatives including technology rollouts operational changes training and process updates.

• Provides recommendations on labor allocation timing workload tradeoffs and go/no-go decisions.

Budgeting & Financial Ownership

• Leads annual and in-year labor budgeting forecasting and reforecasting based on sales plans workload workforce trends and financial targets.

• Partners with Finance to monitor labor spend support P&L alignment and evaluate labor investment scenarios.

• Creates and owns G&A budgeting with Finance for all stores and the Retail Home Office.

Cross-Functional Partnership

• Serves as the primary workforce planning partner to Finance Store Operations and Field Leadership on labor and G&A budget management.

• Builds feedback loops with Regional District and Store Leadership to validate assumptions identify execution risks and ground plans in store needs.

• Translates workforce labor and G&A insights into actions that support budget management productivity and field execution.

Tools & Systems Ownership

• Owns workforce management tools including scheduling forecasting labor planning and Dayforce-related processes.

• Partners with IS Store Operations Field Leadership and Retail Communications to maintain tools support adoption and improve system effectiveness.

• Creates and maintains Excel-based models for ad-hoc labor projections staffing scenarios productivity analysis G&A planning and decision support.

• Uses SAP to monitor G&A spend account activity expense coding budget risks and variances.

• Audits workforce data to support reliable forecasting reporting scheduling and decision-making.

People Leadership

• Leads through indirect influence with Finance Field Leadership Store Operations and cross-functional partners.

• Develops peers partners and direct reports by building workforce planning financial analytical operational and leadership capability.

• Manages direct reports through priorities coaching feedback workload management development planning and talent activities.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.

Education Level: 4-Year Bachelors Degree
Years of Experience: 5

Skills and Qualifications:

• Candidates must reside within a reasonable commuting distance of Corporate HQ in Freeport Maine and have reliable transportation to support regular on-site attendance.

• Minimum of 5 years in a retail-based role with 3 years experience in workforce management labor planning or workforce analytics.

• Experience supporting multi-unit store operations scheduling practices labor planning tools and workforce management processes.

• Prior Store Manager District Manager or equivalent field leadership experience preferred.

• Strong analytical forecasting budgeting modeling reporting and financial acumen.

• Demonstrated leadership coaching influencing collaboration communication and cross-functional alignment skills.

• Strong organization and project management skills with the ability to manage multiple priorities.

• Proficiency with Microsoft Office and workforce management scheduling forecasting or labor planning systems; Dayforce experience preferred.

• Understanding of retail store service safety risk and ability to travel as needed.

If you care about the outdoors joining is a great way to feel good about what you do. Our benefits package makes a good thing even better with programs and perks designed to support your health and financial goals. Plus maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what weve identified and you think youd be great at this role wed love to learn more about you! At we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.