Manager of Order Management (HBS)

Why Work at SMA America

At SMA America we believe in Energy that Changes. Since 1981 weve been developing innovative solar technology that simplifies secures and enhances the performance of photovoltaic systems all while pushing the boundaries of whats possible in clean energy.

But were not just transforming power were empowering people.

Weve built a culture where bold ideas are welcomed collaboration is second nature and your career growth truly matters. With our Rocklin CA headquarters as the hub we offer a hybrid work model competitive benefits and a team-driven environment where your impact is seen and felt.

Whether youre a sales expert service pro or engineering innovator if youre ready to join a purpose-driven team committed to shaping the future of energy wed love to meet you.

WORK AUTHORIZATION

Candidates must be authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship. We are unable to sponsor or take over sponsorship of an employment visa at this time.

AI-GENERATED APPLICATION MATERIALS

We review all resumes and application materials for AI-generated content. Submissions that show evidence of AI manipulation -- including AI-written resumes or responses -- will be disqualified from consideration without further review. We want to hear your authentic voice and see your genuine experience.

PURPOSE OF THE POSITION

The Manager of Order Management HBS is responsible for leading the HBS Order Management team and overseeing all related processes including order entry delivery and billing. This role interfaces with cross-functional teams to ensure streamlined order fulfillment and serves as the key point of contact with SMAs Global Order Management team for process improvement. The Manager of Order Management HBS is accountable for the execution of order intake and revenue recognition.

PRIMARY DUTIES / RESPONSIBILITIES

• Collaborate closely with GOM to manage all order management processes and own and maintain policies and procedures related to order fulfillment.
• Lead the Order Management team to process sales and service orders and contracts communicate with customers and coordinate with internal functions including Sales Operations GOM and CCM to organize order confirmation arrange delivery and process return shipments and transportation claims.
• Lead the Billing team to process billing of sales and service orders including prepayment invoices and credit notes create and maintain customer master data obtain contract and PO signatures arrange conditional waivers and serve as the main contact for all billing inquiries new customer applications tax jurisdiction maintenance in SAP and credit processing including RMA returns.
• Investigate analyze and lead cross-functional problem resolution and process improvement initiatives with SMA HQ and internal functions including Accounting Sales Operations and CCM.
• Own the monthly revenue forecast and coordinate with Supply Chain Transportation and CPM to provide monthly revenue recognition as accurately as possible.
• Provide reporting and analysis on open orders open deliveries allocations sales forecasts and other requested reports.
• Participate in the planning design development testing training and communication of new and existing tools and processes.
• Lead direct evaluate and develop Order Management staff to ensure effective use of team resources and that schedules and targets are met.
• Other duties may be required or assigned.

REQUIRED RELEVANT PROFESSIONAL EXPERIENCE

• Minimum of 5 years of Order Management experience required.
• At least 3 years of people management experience required.
• Experience managing an operational unit and performing Order Management functions required.
• SAP/ERP experience required.
• In-depth knowledge of Order Management including project and distribution business service and O&M contracts and billing required.

OTHER SPECIALIZED SKILLS

• Broad knowledge of revenue recognition AR reconciliation and sales tax including tax-exempt certifications.
• Strong understanding of business context with the ability to collaborate closely with Sales Service Accounting Supply Chain and CPM.
• Proficiency with Microsoft Office Suite including Word PowerPoint and Excel is required.
• Excellent interpersonal organizational and written and verbal communication skills required.
• Organized detail-oriented and a high level of accuracy required.
• Demonstrated ability to lead and drive process improvements.
• This position may require periodic travel for training or process review.

WE OFFER

• Salary range of $87000 to $100000 annually dependent on experience and qualifications.
• Comprehensive benefits including health dental and vision coverage including $0 premium options.
• Hybrid work schedule with flexibility. Specific in-office expectations are determined by the hiring manager.
• 401(k) plan with company match.
• Opportunities for professional development and training.
• Inclusive collaborative and innovative work environment.

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to ones race color creed sex (includes gender pregnancy childbirth and related medical conditions) gender identity religion marital status age (over 40) national origin or ancestry physical or mental disability (includes HIV/Aids) medical condition (cancer genetic characteristics) veterans status sexual orientation or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities SMA will attempt to reasonably accommodate qualified applicants with known disabilities unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in theapplication.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties including but not limited to your former employers background or employment check service providers or third-party recruiters; and (b) SMA may use or process applicants personal information for relevant purposes including but not limited to general communications with you identity verification background or employment checks determination of eligibility and making hiring decisions. For successful job applicants who become SMAs staff we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants SMA may retain your application for internal records or for future recruitment purposes.

If you are a California resident you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018 as amended including by the California Privacy Rights Act of 2020 and its implementing regulations (the CCPA). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection use or disclosure of your personal information.

If you have any question regarding our privacy policy please contact us at