Manager of Operations Support (MOS) Accounts Compliance ORC

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy design execution and operations unlocks business value through a range of solutions. Were a team of 80000 strong working with over 6000 customers including 80% of the Fortune 500 across North America Europe and Asia who partner with us for our scale full-stack capabilities and speed. Were strategic thinkers hands-on collaborators helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .

Scope of Position:

Reporting to the SMOS the MOS will assist the SMOS with supporting the Account Compliance Program; in addition will manage the Account Compliance Team.

The MOS monitors conformance to internal policies and processes and is also empowered to influence changes to those policies and processes based on observations derived from trending analysis. Core skills for the position include: communication skills conflict and problem resolution data trending analytics the ability to produce clear and concise documentation and risk analysis.

This individual will supervise a team of Compliance Auditors and will work closely with the SMOS Program Manager TEKsystems Background Department Regional Field Support Managers (RFM) and the Directors of National Accounts (DNA).

Essential Functions of the Compliance MOS

• Responsible for the day-to-day support supervision development direction and accountability of Compliance Team.
• Manage the Compliance Team to ensure all audits are completed timely and accurately and non-compliance is addressed and communicated timely and effectively.
• Monitor conformance to customer service level agreements (SLAs) internal processes and policies.
• Propose continual improvements to processes and policies based on data trending.
• Partner with the business process owners to determine best practices for educating and training internal employees.
• Other areas and ad hoc projects as assigned or determined.

Additional Tasks

• Conduct and lead weekly meetings with team. Facilitate resolution of escalated issues. Escalate to SMOS and/or Program Manager when appropriate.
• Draft communications from team to Field Support Team and Leaders Sales Team DNAs etc.
• Assume lead role for team reporting ensuring that all reports are delivered timely and accurately.
• Assist SMOS with overseeing all Client requested audits. Ensure accurate and complete documentation is submitted to Client.
• Assist in conducting weekly audits as necessary.

Qualifications:

• BA/BS degree in Business or related field preferred.
• 1-3 years management experience.
• Experience working with Microsoft Access Outlook Word and Excel.
• Strong initiative willingness to make change and drive accountability and productivity.
• Strong communication skills and work ethic.
• Strong attention to detail root cause analysis and problem solving skills.
• Comfort working closely with Senior Leadership.
• Ability to evaluate and balance team and individual workload through effective time management prioritization and organizational skills.
• Ability to coach train and develop team members.
• Ability to assess team performance and identify areas of improvement for the team and its members.
• Ability to effectively work in a team oriented environment that is open honest and competitive.

Compensation:

$60k-$75k $5k bonus ($1250 potential paid quarterly)

The company is an equal opportunity employer and will consider all applications without regard to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. To view the EEO is the law posterclick here. If you would like to request a reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please email .

Individual compensation offered for this position within this range will depend on many factors including qualifications skills relevant experience job knowledge geographic location internal equity and other pertinent job-related factors.

City and County of San Francisco:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the SanFrancisco Fair Chance Ordinance and the California Fair Chance Act

City of LA:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.