Manager of Network Services

Job Description

We are seeking a hands-on Network Infrastructure Manager with strong experience leading enterprise network operations and engineering teams within a large multi-site environment. This individual should possess deep technical expertise across routing and switching WAN/LAN VPNs wireless networking firewalls network segmentation and hybrid data center/cloud connectivity while also demonstrating proven leadership in managing engineers driving infrastructure projects and maintaining highly available network environments.

A strong background administering Cisco networking technologiesincluding routing switching wireless and VPNis essential along with hands-on experience managing Fortinet firewalls and security appliances. The successful candidate will have a proven track record of partnering with cybersecurity teams to implement network security controls perform infrastructure remediation and support governance and compliance initiatives. Experience in a law firm or other professional services environment combined with excellent operational leadership troubleshooting vendor management and documentation skills will position the candidate for success in this role.

Responsibilities

• Manage the day-to-day operations stability and performance of the firms enterprise network services including WAN/LAN firewalls routing and switching wireless VPN load balancing and segmented network environments.
• Lead and supervise network engineers providing technical guidance work prioritization coaching performance management and professional development.
• Execute network upgrades enhancements and remediation initiatives in alignment with firmwide standards roadmaps and change-management practices.
• Support and contribute to infrastructure modernization initiatives technology refreshes data center transitions and cloud connectivity projects led by the Director of Network Services.
• Oversee regular patching of various network infrastructure components.
• Serve as the primary operational escalation point for network-related incidents; coordinate troubleshooting root cause analysis communication and timely resolution.
• Collaborate with the firms cybersecurity function to implement required security controls monitoring and remediation within network infrastructure while maintaining clear separation of ownership.
• Coordinate with application support and IT operations teams to ensure integrated reliable end-to-end service delivery across hybrid environments.
• Monitor network availability capacity and performance metrics; analyze trends and recommend improvements to enhance resiliency and service quality.
• Maintain accurate and current network documentation including diagrams configurations standard operating procedures and runbooks.
• Support vendor and managed service provider relationships including coordination performance monitoring and issue escalation under the direction of the Director.
• Ensure all network operations and changes comply with established governance security and risk-management requirements appropriate for a law firm environment.
• Participate in on-call escalation and incident response activities as required.
• Perform other related duties consistent with the scope and level of this role.

Qualifications

• Bachelors degree in Information Technology Computer Science Engineering or a related field; an equivalent combination of education and experience may be considered.
• Six or more years of progressive experience in enterprise network engineering or infrastructure operations within a large-scale multi-site or professional services environment.
• Three or more years of experience leading or supervising technical staff including network engineers or network analysts/administrators.
• Demonstrated hands-on expertise in enterprise network technologies including routing and switching WAN/LAN design VPN solutions wireless networking and network segmentation.
• Experience supporting hybrid infrastructure environments including data centers and cloud connectivity.
• Proven ability to manage multiple operational priorities incidents and projects in a high-availability environment.
• Experience working in partnership with cybersecurity teams to implement security requirements and remediation measures within network infrastructure.
• Strong troubleshooting technical documentation and problem-resolution skills.
• Effective communication and collaboration skills with the ability to explain technical concepts to non-technical stakeholders.
• Sound judgment attention to detail and a service-oriented mindset appropriate to a professional services and law firm environment.