Manager of Gallery Operations

• Helps define and craft a signature institutional guest service and experience model that is rooted in joyful learning and discovery holding self and staff accountable to this model.
• Schedule program and gallery education team (Experience Engineers) to fulfill organizational programming needs via the Paycor platform.
• Establishes and maintains a guest experience built upon the principles of safety & cleanliness courtesy & delight consistency & efficiency and opportunities for all learners while fostering a positive fun and pro-teamwork environment.
• Assists with the development and implementation of evaluation toolsboth quantitative and qualitativerelated to The DoSeums Signature Experience utilizing collected data to continually refine and improve approaches and methods. Shares data with internal stakeholders on a regular basis.
• With Director of Gallery Programs & Experience Integration and other key members of the Education teamas well as in partnership with Human Resourceshires trains coaches and evaluates a core team of motivated gallery education staff (Experience Engineers) who represent The DoSeums Signature Experience and deliver the primary interaction with our community and its learners.
• Provides direct and daily supervision of a diverse team of part- and full-time educators responsible for delivering exceptional and memorable educational experiences while also establishing strong pathways of communication for the delivery and receipt of information to and from the team.
• Develops and maintains expert knowledge of The DoSeums point-of-sale system (Altru). Oversee guest check-in and DoSeum cash handling procedures in conjunction with Finance & Administration to ensure processing and reporting features operate correctly generating and analyzing reports as requested.
• Support group and school visits as neededespecially payment. Continually conducts research on best practices at other museums and industry standards related to guest experience and gallery education and integrates relevant practices at The DoSeum.
• Mentors gallery education team (Experience Engineers) with emphasis on learning new skills and disciplines.

• Directly supervise the Experience Engineers providing ongoing coaching guidance and performance feedback.
• Complete and deliver performance evaluations for direct reports ensuring accuracy and compliance with organizational policies.
• Establish clear performance expectations and hold team members accountable to operational standards and guest experience outcomes.
• Support workforce planning including staffing structure hiring decisions and role development to meet evolving program needs.
• Address performance concerns proactively including documentation and partnership with Human Resources as needed.

• Project a positive and respectful attitude toward the organization and co-workers. Model and ensure that actions appearance attitude and attendance are at a level suitable for the organization.
• Serve as a positive fair and dynamic team player and leaderoutwardly and obviously friendlyto foster intra- and interdepartmental work and relationships.
• Understanding of guest needs and high expectations for The DoSeums Signature Experience.
• Meticulous attention to detail with strong organizational skills.
• Experience and expressed interest in working with young children and families required.
• Travel locally as needed.
• Perform additional duties as required or requested.

• Bachelors degree in education hospitality business administration STEM-related field or equivalent is preferred. Will consider candidates actively enrolled in and pursuing a higher degree.
• Demonstrated guest service skills and inherent willingness to lead a team by example.
• 2-4 years supervisory experience at a high-volume destination overseeing and mentoring early career individuals.
• Demonstrated experience managing organizational change.
• Ability to achieve technical fluency in point-of-sale and database systems.
• Ability to troubleshoot PC and MAC issues and work with staff to mitigate these issues.
• Strong communication and motivational skills. Must be outgoing energetic and enthusiastic.
• Demonstrated diplomacy tact and self-confidence.

• Fluency in Spanish including ability to read write and communicate with guests highly desirable but not required.

• Leadership - Represents The DoSeum with a high degree of professionalism and integrity.
• Guest Service - Responds promptly to Guest and client needs; Responds to requests for service and assistance and meets commitments; Demonstrated experience in Guest service and use of best practices to deliver top-tier experiences.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyones efforts to succeed.
• Attention to Detail & Adaptability Self-motivated and manages competing demands; Strives to improve or meet a standard of excellence; Able to deal with frequent change delays or unexpected events; Asks for and offers help when needed; Ability to work in a complex organization working with all museum team members while demonstrating flexibility and willingness to negotiate and compromise; Flawless attention to detail.
• Analytical Problem Solving & Organizational Skills - Gathers and analyzes information skillfully and can efficiently execute on multiple priorities/plans/ideas; Ability to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve longterm goals.
• Verbal & Written Communication; Interpersonal Skills - Strong writing and editing skills; Clarity of speech and strong listening skills; Keeps emotions under control remaining calm and focused; Edits work for correct data spelling and grammar; Ability to read and comprehend simple instructions short correspondence and memos.
• Ethics & Judgment - Treats people with fairness and respect; Tactfully approaches others works with integrity and exhibits sound judgment; Ability to make constructive and respectful choices about personal behavior and social interactions based on consideration of ethical standards safety concerns social norms the realistic evaluation of consequences of various actions and the well-being of self and others; Upholds and demonstrates DoSeum values.

• Variable working hours; requires working weekendsearly mornings days evenings and holidays
• Must be able to sit stand and walk for long periods of time
• Variable exposure to noise weather and elements.
• Constant working with the public and employees.
• Ability to lift up to 25 lbs.

Required Experience:

Manager