Manager of Customer Success

Join The Williston Northampton School an esteemed independent college preparatory institution in Easthampton Massachusetts as our Manager of Customer Success. With a proud heritage in primary and secondary education we are committed to inspiring students to live with purpose passion and integrity within a supportive and inclusive community. As a key player in our team you will drive student and family engagement ensuring a seamless experience that aligns with our values of accessibility commitment and this role you will collaborate with educators and administrative staff to foster intellectual curiosity creativity and leadership among our students preparing them for collegiate success and life beyond the classroom. If you are passionate about education and dedicated to fostering a vibrant learning environment we invite you to contribute your expertise and join us in shaping the future of our dynamic educational community.

• Develop and implement strategies to enhance student and family engagement ensuring a positive experience throughout their journey with the school.
• Lead and manage a team of customer success specialists providing guidance and support to ensure high levels of service delivery.
• Collaborate with academic and administrative departments to resolve any student or parent concerns promptly and effectively.
• Analyze feedback and data to identify areas for improvement in service offerings and processes recommending actionable solutions.
• Organize and conduct workshops and seminars to educate students and families about the schools programs resources and opportunities.

• Bachelors degree in Education Business or a related field is a plus.
• Strong interpersonal and communication skills to effectively interact with students parents and faculty.
• Proven ability to lead and motivate a team to achieve goals and maintain high customer satisfaction.
• Excellent problem-solving skills and a proactive approach to identifying and addressing client needs.

• Competitive salary and comprehensive benefits
• Medical dental and vision insurance
• Retirement savings plans
• Paid vacation holidays and sick leave
• Professional development opportunities
• Supportive and inclusive campus community
• Opportunities for career growth and advancement

Join The Williston Northampton School as Manager of Customer Success where youll enhance the educational journey in a dynamic environment fostering both academic excellence and personal growth.