Manager of Consumer & BLC Collections

Were committed to bringing passion and customer focus to the business.

Position Summary
The Manager of Loan Operations is responsible for day to day management assigned area of operational support functions. This role ensures accurate timely and compliant handling of loan activities while leading a team of operations staff. The Manager supports process improvements maintains strong internal controls and partners with lending teams to deliver a high-quality customer experience.

Essential Duties and Responsibilities
Supervise and support loan operations staff providing coaching performance management and training to ensure team effectiveness. Foster a collaborative service-oriented team environment
Manage daily workflow staffing levels and workload distribution.
Monitor pipeline activity exceptions and backlog to meet service-level expectations.
Serve as a point of contact for operational inquiries and issue resolution.
Maintain proper loan documentation procedures and operational documentation.
Support internal and external audits by providing documentation and addressing findings.
Identify opportunities to improve workflow efficiency and reduce errors.
Support implementation of process enhancements and system updates.
Utilize loan systems (LOS core banking) to track and manage operational performance.
Partner with lenders credit teams and other departments to ensure smooth loan execution.
Support customer service efforts related to loan servicing and transactions.
Ensures all departmental documents and activities are performed in compliance with applicable laws regulations policies and procedures as applicable to this position including completion of required compliance training.
Performs other duties and responsibilities as assigned.

Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

Skills
o Ability to read analyze and interpret documents such as financial reports legal documents procedures manuals general business correspondence and/or journals or government regulations.
o Working knowledge of commercial consumer and business loan processes.
o Familiarity with loan documentation servicing practices and systems.
o Understanding of applicable lending regulations and compliance requirements.
o Strong organizational problem-solving and multitasking abilities.
o Effective communication and interpersonal skills.
o Attention to detail and commitment to accuracy.

Education and/or Experience
o BS/BA Degree in Business Finance or a related field is preferred or equivalent experience.
o 5 years of banking experience with significant focus in loan operations.
o 2 years of leadership/management experience.

Specialized Training:
o none

Computer Skills
o MS Office programs (Proficient in MS Excel)
o Working experience in Jack Henry Silverlake Fiserv or equivalent banking software (system administrative experience preferred).

Certificates Licenses Registrations
o None

Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Activities duties and responsibilities may change at any time with or without notice.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a persons race color religion sex ancestry sexual orientation gender identity national origin covered veterans military status physical or mental disability or any other legally protected classifications.