Manager of Carrier Relations

Manager of Carrier Relations

Reports To: Senior Director of Modal Performance

Location: Chicago IL

Environment: Onsite/Hybrid

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services data-centric network solutions and a seamlessly integrated platform we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether youre just starting your career or are an established professional looking for your next opportunity Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As Manager of Carrier Relations working within the Carrier Management business unit you will be responsible for developing and managing strategic carrier relationships driving carrier performance and ensuring the availability quality and cost-effectiveness of transportation capacity. You will lead initiatives that strengthen the carrier network improve service delivery and support profitable growth for Redwood and its customers.

How You Make a Difference Everyday:

• Lead and develop strategic relationships with core and prospective carrier partners across the transportation network.
• Manage carrier performance against service capacity pricing compliance and operational KPIs; identify gaps and drive corrective action.
• Develop and execute carrier engagement strategies that improve retention service levels coverage and overall network health.
• Partner with operations procurement sales and account management teams to align carrier capacity with customer requirements.
• Lead carrier negotiations including rates capacity commitments service expectations and commercial terms.
• Monitor market conditions capacity trends carrier costs and competitive dynamics to identify opportunities and risks.
• Establish and maintain carrier scorecards business reviews and performance improvement plans.
• Resolve escalated carrier issues and operational challenges while maintaining strong long-term partnerships.
• Identify qualify and onboard new carrier partners to expand network capabilities and improve coverage.
• Use data and analytics to evaluate carrier profitability utilization service performance and network opportunities.
• Coach and develop team members establish priorities and create accountability for carrier relationship and performance objectives.
• Support continuous improvement initiatives that enhance transportation execution customer experience and financial performance.

Youve Got This

• Bachelors degree in Supply Chain Logistics Business or a related field preferred.
• 5 years of experience in transportation logistics carrier management procurement or a related field.
• 2 years of experience managing people carrier relationships or strategic transportation programs.
• Strong understanding of the North American truckload LTL intermodal or transportation brokerage market.
• Demonstrated ability to negotiate rates capacity and commercial terms with transportation providers.
• Strong analytical and problem-solving skills with the ability to translate data into actionable decisions.
• Excellent communication relationship-management and negotiation skills.
  Ability to manage multiple priorities in a fast-paced customer-focused environment.
• Experience with transportation management systems carrier management platforms and/or data analytics tools preferred.
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders without direct authority.

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off floating holidays time off to volunteer and rollover
• Paid parental leave
• Medical dental vision and 401k plans (with match)
• Flexible spending account mass transit and dependent care plans available
• Health savings account with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company

Work Schedule:

This position is full-time and hybridMonday through Friday from 8:00 AM to 5:00 PM with an hour break but flexibility is available based on coverage.

Compensation Range:

$70000 - $80000

This position is eligible to earn quarterly incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors including the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the geographical location in which the applicant lives and/or which they will be performing the job.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit qualifications abilities and the Companys needs and resources. The Company does not discriminate in recruiting hiring compensation promotions discipline termination or any other aspect of employment on the basis of an individuals actual or perceived race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin ancestry citizenship status age disability marital status military service or status genetic information arrest and conviction record credit history or any other basis protected by applicable law.