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Manager Of Campus Safety, Security, And Transportation

North Hill Retirement Community

Job Location:

Needham, MA - USA

Yearly Salary: $ 85000 - 100000

Posted: 5 July 2026 (30+ days ago)

Application Deadline: 19 October 2026

Vacancies: 1 Vacancy

Job Summary

MANAGER OF CAMPUS SAFETY SECURITY AND TRANSPORTATION

Join North Hill Senior Living Community Where Safety Meets Service!
For over 40 years North Hill has been a vibrant not-for-profit senior living community dedicated to enriching the lives of those 65.TheManager of Safety Security and Transportationis responsible for overseeing all aspects of security and guest services for North Hill Residents visitors and Team Members assuring exemplary customer service and secure facilities.

Job Specific Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Oversee the day-to-day operation of the campus Personal Emergency Response System(PERS)
Manage daily campus security operations including access control video surveillancevisitor management key control security patrols incident response and follow-up
Support the organizations safety program by conducting workplace safety inspectionsidentifying hazards overseeing incident documentation and investigations assistingwith accident investigations and ensuring timely communication corrective actionsand follow-through
Coordinate and chair Campus Safety Committee meetings prepare agendas and followup on action items and support assigned safety initiatives in accordance with OSHA requirements
Ensure consistent application of departmental policies procedures and performancestandards while identifying and implementing opportunities to improve operationaleffectiveness and service quality
Maintain the Emergency Operations Plan and emergency response procedures throughongoing coordination documentation education periodic review and emergencypreparedness exercises including evacuation disaster severe weather and tabletopdrills to ensure organizational readiness
Maintain effective working relationships with local emergency management agenciespolice fire EMS public health officials MassMAP and other community partners andsupport compliance with applicable emergency preparedness regulations
Coordinate day-to-day transportation operations to ensure safe reliable and efficientresident transportation services while monitoring performance and recommendingimprovements to enhance efficiency service and resident satisfaction
Provide day-to-day supervision coaching and support to Security SafetyTransportation and Distribution team members by managing schedules monitoringstaffing levels performance attendance and service delivery and addressing orescalating concerns as appropriate
Serve as the management liaison to the Resident Transportation Committee underResident Council
Oversee package mail and delivery distribution operations ensuring timely accuratereceipt tracking and delivery
Promote exceptional customer service across all Security Safety Transportation andDistribution functions by ensuring timely professional responses to residents visitorsand team members and reinforcing established service standards
Manage departmental administrative functions including processing invoicesmonitoring routine expenses and budget activity preparing payroll and timekeepingdocumentation and ensuring timely and accurate completion of required administrativereports
Coordinate with vendors and service providers to schedule routine services obtaininformation or quotes and ensure timely follow-up on outstanding items
Collaborate with leaders across the organization to resolve operational issues andsupport a safe efficient and positive experience for residents and team members
Meets department uniform appearance and grooming requirements
Complies with all OSHA safety regulations local applicable laws regarding health safetyor environment

Supervisory Responsibilities

Yes

Required Skills and Abilities

Ability to remain calm and make sound decisions during emergencies and criticalincidents
Knowledge of OSHA regulations and workplace safety practices
Strong organizational scheduling administrative follow-through and problem-solvingskills with the ability to manage multiple priorities and adapt to changing operationalneeds
Working knowledge of access control video surveillance Personal Emergency ResponseSystems (PERS) and other security technologies
Ability to maintain confidentiality and strong customer support skills
Complies with protection of health information (HIPAA) safeguards
Ability to work independently with limited supervision
Work professionally with people from a wide variety of cultural and socio-economic backgrounds
Must possess the ability to deal tactfully with Team Members Residents family members visitors and the general public
When working in Resident areas must be able to communicate effectively in English
Attends and participates in in-service educational classes Healthcare Academy and staff meetings as directed

Education and Experience

Minimum of three years of supervisory or lead experience in security safetytransportation hospitality operations healthcare senior living or a related field
Experience in senior living healthcare hospitality higher education or other largecampus environments preferred
Associates degree in Business Administration Emergency Management CriminalJustice Public Safety Healthcare Administration Hospitality Management or a relatedfield preferred
Current membership in MassMAP or the ability and willingness to obtain membershipupon hire with organizational support; MassMAP Resource Officer designation preferred
Professional certification in emergency management healthcare safety securitymanagement business continuity incident command or a related discipline preferred
Proficient with computer software programs

Satisfactory completion of a background investigation is required for this position.

North Hill Offers

Free meals

Free parking

Free on-site fitness center

State-of-the-art work environment

Employee referral program

Health & Dental Benefits

401(k) with company match

Career Development Training

Tuition Reimbursement

Pay Range: $85000-$100000/year

Individual compensation within this range is based on a candidates specific qualifications including education overall experience relevant experience and specific skills. We strive to ensure that compensation is competitive fair and reflects the value each candidate brings to the role.

North Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the basis of race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/ or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations.

North Hill embraces diversity and believes that our community is enriched when people from varied cultures backgrounds and attitudes come together in shared interests. We welcome people of every race religion color national origin sexual orientation gender expression disability political view and familial status. We thrive collectively in an environment of inclusivity that encourages a free exchange of ideas.

Required Experience:

Manager

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