Manager, KYC Due Diligence Policy & Strategy

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments Cash App has gone from a simple product with a single purpose to a dynamic ecosystem developing unique financial products including Afterpay/Clearpay to provide a better way to send spend invest borrow and save to our 50 million monthly active customers. We want to redefine the worlds relationship with money to make it more relatable instantly available and universally accessible.

Today Cash App has thousands of employees working globally across office and remote locations with a culture geared toward innovation collaboration and impact. Weve been a distributed team since day one and many of our roles can be done remotely from the countries where Cash App operates. No matter the location we tailor our experience to ensure our employees are creative productive and happy.

The Customer Onboarding team part of Blocks Financial Crimes organization protects Blocks ecosystem through the protocols that govern secure customer onboarding ongoing monitoring and EDD and compliant account restoration. As an enterprise role the KYC Due Diligence Policy and Strategy Manager sets KYC policy and strategy for Block Inc. as a whole spanning Square Cash App TIDAL and other business lines combining policy expertise with practical implementation to strengthen KYC processes with particular emphasis on identity verification and EDD.

• Lead the development review and maintenance of enterprise KYC policies standards supplementary guidance and exception requests
• Monitor regulatory change assess impact on existing KYC frameworks and keep global standards aligned with local requirements
• Partner with cross-functional teams to implement KYC requirements and advise compliance technology teams on the policy requirements shaping KYC solutions
• Define policy requirements guardrails and validation criteria for AI/ML-driven risk-based segmentation and identity verification and advise where automation is and isnt appropriate for KYC decisioning
• Monitor KYC metrics and program performance to assess effectiveness enhance controls and identify process improvements
• Serve as subject matter expert to business units and to legal audit and risk partners; participate in governance forums and support regulatory examinations and internal audits
• Identify escalate and help remediate KYC compliance risks including those specific to AI/automation such as model drift bias false positives/negatives and explainability gaps

• 10 years in BSA/AML/KYC compliance or compliance operations at a financial services firm preferably payments or fintech
• A track record of influencing enterprise-wide compliance programs and advising executive leadership on complex regulatory matters
• Strong knowledge of compliance regulations risks and typologies paired with an analytical metrics-driven approach to building substantiated solutions
• Excellent written and verbal communication skills and the organizational skills to manage competing priorities in an agile fast-paced environment
• The ability to execute independently and at a high level while working effectively with team members at all levels
• Demonstrated AI fluency: framing ambiguous compliance problems for AI critically evaluating outputs for gaps bias or risk and using AI to accelerate execution without compromising quality or compliance standards
• Preferred: experience engaging federal or international banking regulators relevant certifications (CAMS CFE CFCS CRCM) and exposure to AI/ML-driven compliance or risk-decisioning tools

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.