Manager Key Accounts
Job Location:
White Plains, NY - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Summary
Applies knowledge of market needs business development and customer service to provide compelling products value propositions and excellent service to NYPA customers. Engages in customer strategy planning and retention strategies. Develops new products to meet customer needs aligns with the organization for implementation and manages P&L. Forges strategic business relationship with NYPA customers to promote organizational awareness profitable business and clean energy solutions. Leverages knowledge of energy industry and market trends to enable customers make informed decision anticipate their needs and provide optimal solutions. Uses data analytics to review/report on customer retention enhance relationship with high value clients and identify new business opportunities.
Develops medium to long-range sales plans and prepares strategies to protect grow and diversify the relationship with a defined group of existing customers. Identifies and manages interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities. Resolves problems and ensures customers receive high quality customer service and develops client retention and growth plans and strategies for developing profitable business with assigned accounts. Reviews and reports on customer retention business opportunity and market trends.
Responsibilities
- Leads staff to help resolve day-to-day key account management issues that arise in the various customer segments. Inform Sr. Management of any issues that deserve attention from Sr. or Executive Management.
- Manages staff on utilizing NYPAs various power supply and grant programs that help customers throughout the state.
- Works with staff to ensure customers are meeting all contractual requirements such as energy efficiency audits job/capital investment commitments power utilization contract extension process etc.
- Represent NYPA at local government business stakeholder muni/coop association economic development and customer meetings.
- Lead and manage team including performance reviews salary administration succession planning and resource balancing
- Manage the execution of formal power supply and energy services contracts.
- Ensure that customers are on track to achieve their goals and develop metrics to measure success.
- Create and facilitate regular forums for the sharing of information including customer needs and key strategic planning.
- As applicable actively manage performance in terms of business lead opportunities and sales cycle status reporting as the basis for reporting outcome metrics and forecasting.
- Advocate for the customer and advise senior management on current trends issues or customer challenges and makes recommendations to address and resolve them.
Knowledge Skills and Abilities
- Knowledge and perspective of external forces that could impact customer decision making.
- Ability to articulate the customer point of view influence NYPAs interaction and balance customer needs with ability to deliver.
- Ability to motivate lead and coach staff as well as ability to develop strong working relationships with other groups within NYPA.
- Strong ability to deliver engaging informative well-organized presentations.
- Demonstrated ability to think strategically develop strategic account plans proactively identify problems and to develop and implement solutions selling to overcome obstacles.
- Ability to anticipate manage and constructively resolve conflicts overcome objections and create value added customer solutions.
Education Experience and Certifications
- Bachelors degree required.
- Bachelors Degree in Business Administration Marketing Finance Engineering is preferred.
- Minimum of 5 years energy experience with specific emphasis on customer engagement/account management is required.
- New economic business development experience is preferred
- Prior management/supervisory experience preferred
Physical Requirements
Ability and willingness to travel up to 25% within the state of New York.
The New York Power Authority is committed to providing fair competitive and market-informed compensation. The estimated salary range for this position is: $146000 - $182000. The salary offered will be determined based on the successful candidates relevant experience knowledge skills and abilities.
The New York Power Authority and Canal Corporation believes that diversity equity and inclusion drive our success and we encourage women people of color LGBTQIA individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply. As an equal opportunity employer NYPA/Canals is committed to building inclusive innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color creed/religion national origin citizenship or immigration status age disability military status gender/sex sexual orientation gender identity/expression pregnancy and related conditions familial/marital status domestic violence victim status predisposing genetic characteristics arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates disabilities pregnancy-related conditions religious observances/practices and/or domestic violence concerns. To request an accommodation please email.
Required Experience:
Manager
