Manager, IT Operations

Who is Trace3

Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate Automate Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine California. We employ more than 1200 people all over the United States. Our major field office locations include Denver Indianapolis Grand Rapids Lexington Los Angeles Louisville Texas San Francisco.

Ready to discover the possibilities that live in technology

Come Join Us!

Street-Smart-Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the big picture. We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice -The Stuff it takes to be a Needle Mover

We get things done and drive results. We lead without a title empowering others through a can-do attitude. We look forward to the goal mentallymapping outevery checkpoint on the pathway to success and visualizing what the final destination looks and feels like.

Teamwork -Humble Hungry and Smart

We are humble individuals who understand how our job impacts the companys mission. We treat others with respect admit mistakes give credit where its due and demonstrate transparency. We bring the weather by exhibiting positive leadership and solution-focused thinking. We hug people in their trials struggles and failures not just their success. We appreciate the individuality of the people around us.

JOB SUMMARY:

The Manager IT Operations is responsible for leading the teams that design operate and support Trace3s enterprise network and Microsoft Azure cloud infrastructure. This role directly manages network architecture and cloud engineering staff across two sub-teams and holds accountability for the availability performance security and cost efficiency of the infrastructure supporting the business.

This position will lead mentor and develop a team of senior engineers while remaining personally hands-on in network and Azure design escalated troubleshooting and architectural addition to network and cloud this role owns Microsoft 365 and collaboration platform administration partnering closely with the Help Desk Security and Engineering functions.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

Team Leadership & Development

• Lead mentor and develop engineers covering network architecture and Azure cloud infrastructure.
• Oversee hiring onboarding goal setting performance reviews career development and succession planning for team.
• Establish clear ownership on-call rotations escalation paths and workload balance across both sub-teams.
• Set technical standards and hold the team accountable to documentation change management and quality expectations.
• Coach senior engineers into technical leadership and broaden bench strength across network and cloud disciplines.
• Conduct regular one-on-ones and team meetings and represent the teams work and needs to IT leadership.

Network Architecture & Engineering

• Own the architecture roadmap and operational health of the enterprise LAN WAN wireless and data center network.
• Lead the design and implementation of routing switching segmentation and network security architecture across headquarters regional offices and data center environments.
• Direct the design and support of SD-WAN VPN remote access and site-to-site connectivity.
• Oversee network firewalls load balancing DNS DHCP IPAM NAC and network access policy in partnership with the Security team.
• Manage hybrid connectivity between on-premises networks and Azure including ExpressRoute VPN gateways virtual networks and peering.
• Serve as the senior escalation point for complex network incidents and lead root-cause analysis to permanent resolution.
• Maintain current network documentation diagrams standards and configuration baselines.
• Plan and execute network refresh capacity and lifecycle programs including firmware and end-of-life management.

Azure Cloud Infrastructure & Operations

• Own the operational architecture governance and day-to-day support of the Microsoft Azure environment.
• Lead the design and management of Azure subscriptions management groups resource organization tagging policy and landing zone standards.
• Oversee Azure compute storage networking backup disaster recovery and identity services.
• Direct the use of Infrastructure as Code and automation to make provisioning and configuration repeatable and auditable.
• Manage Entra ID (Azure AD) identity conditional access privileged access and role-based access control in partnership with Security.
• Own Azure cost management including rightsizing reserved capacity budget forecasting and chargeback reporting.
• Establish monitoring alerting logging and observability standards across Azure workloads.
• Lead cloud migration modernization and hybrid infrastructure initiatives from planning through production handoff.
• Ensure backup replication business continuity and disaster recovery capabilities are tested and documented.

Microsoft 365 & Collaboration Platforms

• Own administration and operational support of Microsoft 365 including Exchange Online Teams SharePoint Online and OneDrive.
• Establish tenant configuration licensing governance retention and administrative access standards.
• Oversee mail flow security and compliance policy and collaboration platform reliability
• Support SharePoint Online site architecture permissions and governance in partnership with the Help Desk and business units.
• Evaluate and roll out new Microsoft 365 capabilities coordinating change communication and user readiness.
• Monitor service health adoption and license consumption and act on tenant advisories and roadmap changes.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelors degree in Computer Science Information Technology Network Engineering or a related discipline or equivalent professional experience.
• Minimum of 8 years of progressive IT infrastructure experience including significant depth in enterprise networking.
• Minimum of 3 years of direct people management experience leading technical engineering teams.
• Demonstrated experience leading network architecture including routing switching wireless segmentation firewalls VPN and SD-WAN in a multi-site enterprise.
• Demonstrated experience owning and operating production Microsoft Azure infrastructure including virtual networks compute storage identity backup and monitoring.
• Hands-on experience with hybrid connectivity between on-premises environments and Azure including ExpressRoute or VPN gateway architectures.
• Experience with Entra ID (Azure AD) conditional access and role-based access control.
• Working familiarity with endpoint management platforms such as Microsoft Intune or JAMF.
• Working knowledge of Microsoft 365 administration across Exchange Online Teams SharePoint Online and OneDrive.
• Experience owning change management incident response and root-cause analysis for production infrastructure.
• Experience with an ITSM platform such as ServiceNow for incident request change and asset management.
• Ability to remain hands-on in design and escalated troubleshooting while managing a team.
• Strong technical documentation communication and stakeholder management skills.
• Willingness to support escalations and maintenance activities outside of normal business hours as needed.
• Proven people leadership including hiring coaching performance management and technical mentorship.
• Deep technical credibility in enterprise network architecture and Microsoft Azure infrastructure.
• Ability to balance hands-on engineering work with the demands of managing multiple sub-teams.
• Strong architectural judgment and the ability to evaluate trade-offs across cost risk performance and supportability.
• Sound decision-making under pressure during outages incidents and escalations.
• Ability to translate business requirements into infrastructure roadmaps and prioritized work.
• Effective collaboration across Security Engineering Help Desk and business stakeholders.
• Clear written and verbal communication with both technical teams and executive leadership.
• Commitment to operational discipline documentation automation and continuous improvement.

PREFERRED QUALIFICATIONS:

• Experience with Cisco Meraki Palo Alto Fortinet Arista or comparable enterprise network platforms
• Experience with Infrastructure as Code using Terraform Bicep or ARM templates
• Experience with automation and scripting using PowerShell or Python
• Experience with Azure DevOps or comparable CI/CD tooling for infrastructure delivery
• Experience in a technology consulting VAR or professional services organization
• Experience aligning infrastructure operations to frameworks such as ITIL NIST SOC 2 or ISO 27001

The Perks

• Comprehensive medical dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match 529 College Savings Plan Health Savings Account Life Insurance and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership character and passion in all that we do.

Were committed to fostering an inclusive workplace where everyone feels respected valued and empowered to grow. We recognize that embracing diversity drives innovation improves outcomes fosters collaboration boosts teammate satisfaction and builds a more inclusive culture.

As an equal opportunity employer Trace3 bases all employment decisions based on individual qualifications merit and business requirements. We do not engage in discrimination on the basis of race color religion sex (including gender identity sexual orientation and pregnancy) national origin age (40 or older) disability genetic information or any other characteristic protected by federal state or local law.

Any demographic information provided is strictly voluntary kept confidential in accordance with Equal Employment Opportunity (EEO) regulations and will not be used in employment decisions including hiring promotions or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview please email.

***To all recruitment agencies:Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.