Manager, IT Network and Infrastructure

OUR MISSION

Our mission is to prepare college and career-ready students for lifelong success.

OUR VISION

We are a premier district of choice that meets the diverse needs of all students by creating an inclusive community that fosters a strong sense of self-worth.

DISTRICT CULTURE

Southwest Public Schools believes in promoting a culture that embodies and fosters a collaborative approach to learning. Staff relationships are collegial collaborative and productive and all staff members are held to high professional standards. Mistakes are not seen as failures but as opportunities to learn and grow for both students and educators.

POSITION SUMMARY

The IT Manager serves as the primary point of contact for campus technology needs providing responsive technical support to staff and students across the district. This position troubleshoots hardware software network account-access and classroom technology issues; manages help desk requests; installs and maintains district devices; and supports technology inventory and infrastructure operations. The ITManager works closely with campus administrators the Director of IT and other district teams to ensure reliable systems secure technology practices accurate documentation and consistent customer-focused service across all campuses.

RESPONSIBILITIES AND DUTIES

• Serve as the point of contact for campuses regarding IT issues and support requests.
• Monitor and resolve IT help desk tickets in a timely and professional manner escalating as necessary.
• Provide on-site technical assistance to staff and students for hardware network and peripheral device issues.
• Maintain strong communication with campus administrators and staff regarding the status of support requests.
• Log track and document all service requests issues and resolutions using the districts ticketing system.
• Assist with the configuration monitoring and maintenance of network equipment including routers switches wireless access points and firewalls.
• Support routine network diagnostics and troubleshooting to ensure system uptime and performance.
• Help implement upgrades patches and firmware updates to network and infrastructure devices.
• Provide assistance with cabling port mapping and maintaining network closets.
• Install configure and maintain district devices including laptops desktops printers projectors interactive panels and other classroom technologies.
• Support the imaging inventory tagging and distribution of hardware according to district guidelines.
• Perform basic hardware repairs or coordinate warranty service with vendors as needed.
• Assist in managing user accounts email access and permissions for staff and students in systems.
• Support rostering and access issues with learning and operational platforms.
• Troubleshoot login and connectivity issues for users on district-supported systems.
• Follow cybersecurity protocols and assist in enforcing secure access to devices and systems.
• Report any suspicious activity or vulnerabilities to the Director of IT Network and Infrastructure.
• Support users in adhering to data privacy policies and responsible use guidelines.
• Maintain accurate records of campus technology inventory including device status and location.
• Assist with annual tech audits and hardware refresh logistics.
• Document troubleshooting procedures and maintain knowledge base content for recurring issues.
• Work closely with the Director of IT and other specialists to ensure consistent service delivery across campuses.
• Coordinate with the digital learning team to ensure technical readiness for instructional tools.
• Build positive relationships with campus staff and maintain a high standard of customer service.
• All other duties as assigned.

QUALIFICATIONS

• Minimum of three years of progressively responsible experience in IT support network administration systems administration or technology operations.
• Bachelors degree preferred.
• Experience working with diverse student populations parents and other stakeholders

OTHER POSITION REQUIREMENTS

• Ability to adjust the eye to bring an object into focus; judge distance (close and distant); reach with arms extended and use hands to manipulate the keyboard smart board and other classroom technology.
• Ability to lift/carry up to 25 pounds including but not limited to books paper and instructional materials/supplies.
• This position requires frequent standing walking sitting bending kneeling and/or the ability to be mobile.
• Ability to travel throughout the district and city as needed by means of personal/private or public transportation in compliance with the states department of motor vehicle and/or public transportation laws.

EXPECTED KNOWLEDGE SKILLS AND ABILITIES:

• Ability to build and sustain positive collaborative relationships both internally and externally
• Knowledge of federal state and local educational goals and objectives
• Knowledge of statutory and regulatory requirements in area of responsibility
• Ability to interpret laws rules and policies
• Ability to supervise people
• Ability to plan and present information to a variety of audiences
• Ability to facilitate various size groups using facilitative leadership skills
• Skills in written and oral communication planning and organization
• Knowledge of current educational trends methods research and technology
• In-depth knowledge of assigned program and service area
• Ability to collect analyze and interpret data
• Ability to work independently
• Proven research and analytical skills
• Strong communication public relations and interpersonal skills
• Ability to be self-directed

ACKNOWLEDGEMENT

I have carefully read and understand the contents of this position description. I understand the responsibilities requirements and duties expected of me. I understand this is not necessarily an exhaustive list of responsibilities skills duties requirements efforts or working conditions associated with the position. While this list is intended to accurately reflect the current position the employer reserves the right to revise the functions and duties of the position or to require that additional or different tasks be performed as directed by the employer.

I understand that I may be required to work overtime different shifts or hours outside the normally defined workday or workweek. I also understand that this position description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason and the employer has a similar right.

Southwest Public Schools is an Equal Opportunity compliance with the Americans with Disabilities Act we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer. Southwest Public Schools does not and shall not discriminate on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status in any of its activities or operations.

This description describes the general responsibilities and requirements for the stated position and in no way is an exhaustive list. Southwest Public Schools maintains the right to assign or reassign responsibilities to this position at any time.

Required Experience:

Manager