Manager, IT Digital Workplace Services

Join Reynolds Consumer Productsand Drive Your Career across a world of opportunities!

We currently have an opportunity for a Manager IT Digital Workplace Services at our Corporate Headquarters in Lake Forest IL.

The Manager IT Digital Workplace Services is responsible for the day-to-day management support and continuous improvement of Digital Workplace technologies and services. This role leads managed service partners and internal resources supporting Active Directory Microsoft Entra ID endpoint management workstation lifecycle services and workplace productivity technologies.

The Manager ensures secure reliable and efficient delivery of Digital Workplace services while partnering with Infrastructure Operations Information Security Service Desk and business stakeholders to support employee productivity and operational objectives.

This role is accountable for service delivery operational performance vendor management technology implementation and continuous improvement within the Active Directory and End User Computing environments.

You Will Have the Opportunity to Make Great Things Happen!

Digital Workplace Operations

• Manage daily operations for Digital Workplace services including endpoint management workstation standards collaboration technologies and identity services.
• Ensure service availability stability and performance meet established service level objectives.
• Coordinate support activities between internal teams and managed service providers.
• Ensure incidents service requests problems and changes are managed effectively within established ITSM processes.
• Monitor service performance and drive corrective actions when service levels are not achieved.

Active Directory & Identity Services

• Support and maintain Active Directory and Microsoft Entra ID services.
• Ensure user lifecycle processes are executed effectively including provisioning access management and role-based access controls.
• Partner with Cyber Security teams on identity-related initiatives and remediation activities.
• Assist with implementation and support of:
  • Multi-Factor Authentication (MFA)
  • Conditional Access
  • Windows Hello for Business
  • Privileged access controls
  • Password less authentication solutions
• Maintain operational documentation standards and support procedures

• Manage enterprise endpoint platforms and services.
• Oversee workstation deployment refresh imaging patching software distribution and compliance processes.
• Support modernization initiatives leveraging technologies such as Intune Autopilot SCCM and Microsoft Endpoint Management.
• Ensure endpoint security standards and compliance requirements are maintained.
• Partner with Site Support and Service Desk teams to improve end-user experience and service quality.

• Lead operational relationships with managed service providers supporting Digital Workplace services.
• Conduct regular service review meetings and performance reviews.
• Monitor compliance with service level agreements and contractual obligations.
• Escalate and resolve service delivery issues as needed.
• Drive service improvement initiatives with vendor partners.

Security & Compliance

• Support implementation of enterprise security standards for workplace technologies.
• Ensure compliance with endpoint security requirements patching standards and identity management controls.
• Participate in audit activities and remediation efforts.
• Support vulnerability remediation and operational risk reduction initiatives.
• Collaborate with cybersecurity teams to strengthen the security posture of Digital Workplace services.

• Lead Digital Workplace projects and operational improvement initiatives.
• Coordinate implementation of new technologies and service enhancements.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Develop reporting and metrics to track performance and service quality.
• Participate in technology evaluations and contribute recommendations for future improvements.

• Provide leadership and direction to managed service provider teams and assigned technical resources.
• Establish clear priorities and accountability for service delivery outcomes.
• Foster collaboration across Infrastructure Operations Security Service Desk and Site Support teams.
• Coach team members and support professional development.
• Promote a culture of customer service accountability continuous improvement and operational excellence.

You Will Love It Here If

• You listen learn and evolve
• You thrive in a fast-paced environment
• You put safety first always
• You are passionate about collaboration teamwork and achieving shared goals
• You believe in treating all people with respect operating ethically and growing a diverse equitable and inclusive workplace
• You are committed to improving our impact on local communities and creating positive experiences

• Bachelors degree in Information Technology Computer Science Engineering or related field or equivalent experience.
• 6 years of IT infrastructure or operations experience.
• 2 years of experience leading technical teams vendors or managed service providers.

Experience

• Experience supporting Active Directory and Microsoft Entra ID environments.
• Experience with endpoint management technologies such as Intune SCCM or Microsoft Endpoint Manager.
• Experience working within ITIL-based operational environments.

Preferred

• Microsoft Entra ID or Azure certifications.
• Microsoft Endpoint Administrator certification.
• ITIL Foundation certification.
• Experience with ServiceNow.
• Experience supporting large-scale workstation environments.

Want to know more Check out our website or connect with us on LinkedIn!

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Join Reynolds Consumer Products and Drive Your Careeracross a world of opportunities!

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RCP affords equal employment opportunities to applicants without regard to race color religion age disability status sex marital status protected veteran status pregnancy national origin genetics genetic information parental status or any other characteristic protected by federal state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.