Manager, IT Data Operations Specialist Global IT Job ID 1978

Ascendis Pharma is a dynamic fast-growing global biopharmaceutical company with locations in Denmark Europe and the United States. Today were advancing programs in Endocrinology Rare Disease and Oncology.

Here at Ascendis we pride ourselves on exceptional science visionary leadership and skilled and passionate colleagues.

Guided by our core values of Patients Science and Passion we use our TransCon drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.

Our culture fosters a place where skilled adaptable and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.

Role Summary

The Data Operations Specialist is responsible for supporting day-to-day data operations issue triage and vendor coordination across commercial medical and patient services data platforms. This role serves as a key liaison between business stakeholders internal IT teams and external vendors to ensure data issues are identified investigated documented and resolved efficiently.

Lets get specific on what the duties are:

Data Issue Management & Vendor Coordination

• Act as the primary point of contact for identifying documenting and tracking data-related issues
• Create detailed tickets and work directly with external vendors (e.g. IQVIA Veeva Systems) to troubleshoot and resolve data discrepancies
• Coordinate testing and validation of vendor-delivered fixes to ensure issues are fully resolved before closure
• Maintain clear documentation of issues root causes and resolutions

Data Investigation & Root Cause Analysis

• Partner with internal stakeholders to investigate data questions and anomalies across systems
• Perform deep-dive analysis across multiple platforms (CRM data warehouse vendor feeds) to identify root causes
• Collaborate with internal IT teams to trace data flow issues across integrations (e.g. SFTP APIs)
• Escalate and route issues appropriately based on findings

Ad Hoc Reporting & Data Support

• Pull and analyze ad hoc data requests to support business questions
• Validate data accuracy and reconcile discrepancies across sources
• Support reporting tools such as Tableauor Power BI

Stakeholder Engagement

• Serve as a bridge between business teams (Commercial Medical Patient Services) and technical teams
• Translate business questions into structured data investigations
• Provide clear communication on issue status timelines and resolutions

Data Quality & Continuous Improvement

• Identify recurring data issues and recommend process improvements
• Support data quality monitoring and governance efforts
• Contribute to documentation of data flows business rules and standard operating procedures

Qualifications and experience

• Bachelors degree in data Analytics Information Systems or related field
• 24 years of experience in data operations analytics or a related role (pharma/healthcare preferred)
• Experience working with external vendors and managing issue resolution workflows
• Strong SQL skills and ability to query and validate datasets
• Experience with ticketing tools (e.g. Azure DevOps Jira ServiceNow)

Preferred Qualifications

• Familiarity with pharma data ecosystems (HCP/HCO specialty pharmacy claims data)
• Experience with CRM platforms such as Veeva CRM
• Exposure to cloud data platforms (e.g. Microsoft Azure Databricks dbt)
• Understanding of data governance and compliance requirements (e.g. HIPAA)

Key Skills

• Strong problem-solving and investigative mindset
• Ability to manage multiple issues and priorities simultaneously
• Clear documentation and communication skills
• Attention to detail and data accuracy
• Cross-functional collaboration

As a person you are a strong team player proactive in nature and have a can-do attitude.

As we are taking new steps towards developing best-in-class therapeutics for patients with rare diseases we are looking for people who possess an entrepreneurial mindset who can handle ambiguity analyze and create clarity and desire to be part of an organization where everything isnt set in stone. We rely on you to help us shape the cement.

The person we are looking for thrives in a dynamic environment short lines of communication and an open and informal working atmosphere.

Travel: 5 15 days per year

Place of work: Princeton New Jersey

The estimated salary range for this position is $140-$150k. Actual salary determination is dependent on a variety of factors some of which include: experience qualifications and geographic location. This position may be eligible for a discretionary annual bonus or an incentive compensation plan (eligibility varies based on role and position level) discretionary stock-based long-term incentives paid time off and a comprehensive benefits package.

• 401(k) plan with company match
• Medical dental and vision plans
• Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident Critical Illness and Hospital Indemnity Insurance
• Mental Health resources
• Paid leave benefits for new parents

Ascendis Pharma is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

A note to recruiters:

We do not allow external search party solicitation. Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed. If this occurs your ownership of these candidates will not be acknowledged.

Required Experience:

Manager