Manager, IT Applications & BI

Twin Rivers Paper Company headquartered in Madawaska Maine is an integrated specialty paper manufacturer producing 400000 tons of paper per year for the packaging publishing label and technical sectors. With 100 years of papermaking history the company operates a pulp mill in New Brunswick and diverse paper assets in northern Maine and upstate New York that produce uncoated and coated white papers in a broad range of basis weights and finishes.

Customized product development and dedicated technical services support are company hallmarks. With a sound financial structure and a strong balance sheet that fuels continuous investments in its assets Twin Rivers Paper offers its customers the security of local product availability through a strong domestically-owned manufacturer and the assurance of long-term viability.

The IT Manager Application and Business Intelligence is responsible for leading the support development integration and optimization of business applications and reporting solutions across the organization. This role partners closely with business leaders operations finance supply chain manufacturing and IT teams to ensure systems and data solutions support business goals improve decision-making and drive operational efficiency.

The position oversees application management business intelligence tools data reporting system enhancements vendor coordination and team leadership. The ideal candidate combines strong technical knowledge with business acumen project management skills and the ability to translate business needs into scalable technology solutions.

RESPONSIBILITIES:

Application Management

• Manage and support core business applications including ERP MES reporting and departmental systems.
• Oversee application configuration upgrades integrations testing documentation and user support.
• Partner with business teams to identify system improvements and process automation opportunities.
• Ensure application reliability performance security and compliance with company standards.
• Manage relationships with software vendors consultants and implementation partners.

Business Intelligence and Reporting

• Lead the development and maintenance of business intelligence dashboards reports and analytics solutions.
• Work with stakeholders to define reporting requirements key performance indicators and data needs.
• Ensure data accuracy consistency and integrity across reporting platforms.
• Support data-driven decision-making through effective visualization analysis and reporting tools.
• Promote best practices for data governance reporting standards and self-service analytics.

Leadership and Project Management

• Lead coach and develop application support and business intelligence team members.
• Manage project priorities timelines resources and deliverables.
• Coordinate cross-functional projects involving IT systems process improvements and data initiatives.
• Communicate project status risks and recommendations to leadership and stakeholders.
• Establish and monitor service levels support procedures and continuous improvement practices.

Business Partnership

• Serve as a trusted technology partner to business departments.
• Translate business requirements into technical specifications and practical solutions.
• Evaluate current processes and recommend system or reporting improvements.
• Provide training documentation and user guidance for supported applications and BI tools.
• Support management efforts related to new systems upgrades and process changes.

Required Qualifications

• Bachelors degree in Information Technology Computer Science Business Data Analytics or a related field; equivalent experience may be considered.
• 5 years of experience supporting business applications ERP/MES systems business intelligence platforms or enterprise reporting solutions.
• 2 years of supervisory team lead or project leadership experience.
• Experience with business intelligence tools such as Power BI SQL Server Reporting Services or similar platforms.
• Strong understanding of databases data structures reporting integrations and application support processes.
• Experience gathering business requirements and translating them into system or reporting solutions.
• Strong project management problem-solving communication and organizational skills.
• Ability to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications

• Experience in manufacturing paper packaging distribution or process-industry environments.
• Experience with Manufacturing Execution Systems (MES) Enterprise Resource Planning (ERP) systems or similar platforms.
• Knowledge of SQL data warehousing ETL processes APIs or application integrations.
• Experience with ITIL change management cybersecurity standards or data governance practices.
• Project management certification or experience managing system implementation projects.

Physical and Work Environment Requirements

• Primarily office-based with routine travel to manufacturing and company locations as needed.
• After-hours support for system upgrades outages or critical business needs.
• Ability to work in a manufacturing or industrial environment when visiting operational sites.

Required Experience:

Manager