Manager, Impact Evaluation & Analytics

• Are you a manager supervisor or experienced data evangelist who wants to make a difference in the organization that serves 116000 Alameda County residents every month
• Are you passionate about using data for good to drive social policy and organizational change
• Do you want to apply yourexpertisein helping one of the Bay Areas top non-profits and a nationally recognized leader in hunger relief build a data community of practice and culture of learning that centers equity

If you said Thats me!toany of those questionsapply to become Alameda County Community FoodBanksManager of Impact Evaluation and Analytics!

TheManager of Impact Evaluation and Analyticsis passionate about fostering a data culture of learning and improving processes and practices that support data democratization. This position overseesanalysis reporting and research to ensure ACCFB is effectively managing and developing programmingin alignment with communityneedand our strategic position will collaborate closely with our IS/IT department on data governance andin theefficient and reliablecollection and systems management of various data streamsacross the food will oversee and create business intelligence visualizations dashboardsmapsand reports. This position will also supervise a new role focused oncommunity feedback and the establishment of a Neighbor Advisory position will also support ACCFBs strategic planin the development and implementation of an impact evaluation framework developing metrics and analyses that assess outcomes and informnew approachesto our work. They will overseedevelopment of evaluation plans that support organizational learningwithin a transition fromfood charity to food justice.

As part of theCommunity Health & EvaluationDepartment theManager Impact Evaluation and Analyticsworks under the supervision of theDirector Community Health & position will supervise two full-time staff members and may also supervise interns and/or volunteers.

Alameda County Community Food Bank is a well-established and multi-faceted organization which has been at the forefront of hunger relief efforts for 40 years. As one of the most efficient direct-impact organizations in the country few nonprofits are as well-respected or have a bigger impact on the community asus. We are a dedicated group of mission-driven people who serve 1 in 4 county residents and will provide enough food for 60 million lbs. of food this year. But that barely scratches the surface of all our lives wereforwardthinkers who encourage innovation wereproud of our work andwerehaving fun doing it!

With our new strategic plan we are setting a bold trajectory for the long-term workrequiredto dismantle the systems that perpetuate poverty including racism. Our staff regularly engage in conversations about race classpowerand privilege as part of our organizational commitment to equitydiversityand inclusion. Please learn more about our efforts at.

Essential Duties And Responsibilities

Management and Governance (50%):

• Partner with leadership to align analytic priorities with the Strategic Plan and equity goals. Manage a strategic roadmap for evaluation and analytics including leading evaluation and analytics-related objectives within the strategic plan and identifying cross-departmental collaboration opportunities to increase overall client impact.
• Mentor coach and empower supervisees and interns/volunteers; work with staff to develop their skills and achieve organizational objectives and professional development goals.
• Oversee resourcing and outcomes of data projects and workplans ensuring that team members have adequate time/resourcing for projects and are contributing high-quality results to stakeholders. Evaluates project performance and uses results to improve performance.
• Develop and manage program and project budgets. Operates/manages budgets within current and forecasted budgetary constraints. Proactively communicates resourcing challenges to leadership and works in collaboration with leadership on creative solutions. Assists in development of proposals for funding from external sources.
• Provide leadership with up-to-date visibility into current projects including status expenditures/budget priorities accomplishments and risks. Produce clear actionable findings and translate data into recommendations for Directors and Senior Leadership.
• Leverage resources technology information and tactics in a manner that protects reputation and minimizes risk. Uphold robust data security and confidentiality practices to protect client information and organizational reputation. Ensure data reliability and integrity by implementing processes that produce consistent results in accordance with privacy guidelines. Facilitate improvements in the methodologies tools and techniques to enable the team to optimize data collection operations while mitigating risk.

Analytics and Evaluation Pipeline & Project Management (50%):

• With support from leadership develop and implement an impact evaluation framework developing metrics and analyses that assess outcomes and inform new approaches to our work. Support administration of evaluation plans that further organizational learning and strategic goals which may include development of logic models and theories of change. Define outcome indicators that prioritize household food security access to nutritious food reduced barriers to services program satisfaction and community engagement.
• Using best practices manage design implementation and analysis of community and neighbor feedback systems to inform program and operational/procurement improvements. Support analysis of qualitative and quantitative survey data to identify themes related to accessibility food quality service experience and cultural relevance.
• Support coordination of the newly emerging Neighborhood Council a permanent and ongoing forum being created to co-create improvements and solutions to new and existing food bank programs with community members.
• Oversee departmental data collection and analysis of data across distribution programs neighbor demographics community need indicators and partner network performance. Support geographic and demographic analyses to assess equity of access and identify service gaps. Identify trends and insights that help ACCFB strengthen services and target resources where they are needed most.
• Support development and maintenance of dashboards and data tools to support team and organizational decision-making. Identify and analyze external streams of data for business intelligence advocacy and research.
• Contribute to and develop presentations as applicable. Present findings of analysis/research projects to internal staff agency network clients and other external audiences as applicable. Exhibit exceptional translational communication skills when sharing data insights.
• Commit to spending time in network understanding our partners and their needs (minimum one full working day per quarter).
• Exemplify ACCFB values of belonging accountability transparency community and hope.
• Other duties as assigned.

Knowledge Skills and Abilities

Required Competencies:

• 5-7 years of professional experience in an analytical role as primary function of position; experience in program/impact evaluation and feedback systems highly preferred.
• At least 3 years of professional experience leading people and/or projects.
• Experience in Qualtrics R Tableau.
• Familiarity with MS Navision/Ceres/Jet Reports.
• Strong computer skills including proficiency with the MS Office Suite (Word Excel Outlook PowerPoint).
• Comfort and experience regularly working with relational database management systems (MS Access Microsoft NAV CERES) including ability to perform queries compile data and generate reports.
• Demonstrated ability to work responsibly and ethically.
• Exercise sound judgment within broadly defined practices and procedures to create and select appropriate strategies make and carry out effective decisions.
• Strong training and facilitation skills as well as excellent organizational skills.
• Demonstrated ability to create translational products using complex data to derive actionable insights and make recommendations that drive meaningful business impact.
• Ability to communicate complex data problems and issues clearly and effectively (verbally written) to diverse audiences and stakeholders including comfort presenting in a group setting.
• Proven experience with setting and driving timelines and deliverables for multiple concurrent projects and building consensus in a fast-paced environment.
• Excellent attention to detail experience keeping accurate records on complex programs.
• Demonstrated ability to develop and maintain collaborative and professional relationships.
• Established track record of supporting inter- and intra-departmental data sharing and utilization.
• Exceptional analytical skills and attention to detail.
• Good organizational skills to prioritize and handle multiple tasks.
• Professional commitment to equity access and belonging and practice. commitment to learning and to participating in brave spaces in conversation on race and equity.

Preferred Qualifications:

• Experience in a nonprofit environment with a variety of stakeholders and with values deeply rooted in community.
• Formal training in quantitative discipline preferred.
• BIPOC and LGBTQIA candidates strongly encouraged to apply.

Personal Attributes and Values:

• Passion enthusiasm focus and creativity around Alameda County Community Food Banks vision mission and values of belonging accountability transparency community and hope.
• Lean into a growth mindset and culture of learning towards the goal of furthering data democratization.
• Ability to empathize with our clients in a compassionate and respectful manner.
• Desire to contribute to a respectful team culture centered on open communication sharing listening and recognition of team members at all levels.
• Strong work ethic with an orientation towards innovation and process improvement.
• Innovative self-starter and problem solver.
• Interest in helping our organization move toward tracking our progress towards ending hunger and poverty.
• Ability to work both independently and in a collaborative setting; service orientation for people of diverse backgrounds and circumstances.

Physical Requirements

This work is mostly located in an office environment but may involve occasional local and overnight travel. Physical abilities necessary in the performance of this job include: sitting for prolonged periods; using a computer to accomplish the duties of the position; ability to be on the phone listening for prolonged periods; talking hearing writing reasoning interpreting; mobility to move throughout the food bank in performance of duties; bending lifting and carrying up to 25 pounds on occasion; good interpersonal communication skills to facilitate assignments.

Union Representation:

ACCFB is in partnership with and has a newly established labor union for a portion of our staff. This positionis NOT part of the labor union OPEIU Local 29 at this time.

Compensation:

This is a full-time exempt position working Monday through Friday 8:30 a.m. to 5:00 p.m. (7.5 hour workday 1 hour unpaid lunch). The non-negotiable starting salary is $102000.00 annually.