Manager II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC your contributions matter and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees a defined benefit pension plan generous time off benefits numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title:Manager II
Job Title:Manager II
Agency:Health & Human Services Comm
Department:Provider Licensure
Posting Number:19102
Closing Date:07/31/2026
Posting Audience:Internal and External
Occupational Category:Management
Salary Range:$7474.40-$7474.40
Pay Frequency: Monthly
Salary Group:TEXAS-B-23
Shift:Day
Additional Shift:Days (First)
Telework:Eligible for Telework
Travel:Up to 10%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Exempt
Facility Location:
Job Location City:AUSTIN
Job Location Address:701 W 51ST ST
Other Locations:Austin
MOS Codes:0X112X113X114X16GX41AX
611X612X631X632X641X648X86M086P08U0009G100SEI15

Brief Job Description:

Works under the general supervision of the Provider Licensure and Certification Manger with considerable latitude for the use of initiative and independent judgment. Performs complex managerial work coordinating and overseeing the daily operations and activities of the ALF/ICF/PPECC provider licensure and certification unit. Responsible for the daily operations of the unit. Oversees the development and implementation of goals objectives policies and procedures to support the successful business operations of the Regulatory Services Division. Develops schedules priorities and standards for achieving established goals. Supervises provider licensure and certification program staff to ensure the achievement of program goals and objectives. Responsible for assuring that HHSC complies with applicable state and federal enrollment rules and statutes.

Essential Job Functions:

Attends work on a regular and predicable schedule in accordance with agency leave policy and performs other duties as assigned.

EJF 1: Manager: The manager is responsible for administering the daily operations and activities of the unit. Provides overall vision leadership and strategic direction to the unit. Ensures staff assigned to the unit have adequate training and equipment to perform job responsibilities in an acceptable manner. Delegates tasks to personnel assigned to the unit. Participates and engages as a member of the Provider Licensure and Certification management team. Plans and conducts regular team meetings to ensure adherence to protocols policies and procedures. Shares information with staff as appropriate. Represents the division and section at meetings conferences and seminars. (20%)
EJF 2: Personnel Management: Effectively selects supervises and develops staff through review of performance data conferences training and performance appraisals. (20%)
EJF 3: Subject Matter Expert (SME): Serves as a subject matter expert on Regulatory Services ALF/ICF/PPECC Analyzes and interprets proposed state and federal legislation and determines impact on program. (10%)
EJF 4: Program Management: Develops implements and monitors adherence to standards policies procedures and guidelines to accomplish essential functions and objectives and ensure compliance with federal/state laws rules and regulations related to provider licensure and certification. (15%)
EJF 5: Quality Improvement: Performs quality assurance of applications and provides guidance to staff. Coordinates with Data Management staff to develop and modify workload reports to ensure continuous quality improvement and efficiency of units licensure processes by analyzing data and trends. Identifies backlogs and monitors processes and systems for effectiveness efficiency and conformance to established guidelines. (10%)
EJF 6: Customer Service: Interprets and communicates licensing requirements to internal and external stakeholders orally and in writing. Provides highly complex technical assistance and consultation regarding program requirements for licensure. Provides oral and written customer service answers program rule and policy questions resolves provider concerns and provides information relative to the unit telephone coverage through the provider licensure and certification call center. (10%)
EJF 7: Court Testimony: Testify in court related to the licensure and certification process as needed. (5%)
EJF 8: Other Duties as Assigned: Performs other duties as assigned in order to ensure services are provided. Willingly completes other duties as assigned within time frames and minimum standards established by supervisor at the time of the assignments. Obtains supervisor clarification and
assistance as needed to complete task. (10%)

Knowledge Skills Abilities:

Knowledge of state and federal laws and regulations related to Long-term Care HHSC programs preferred.
Skill in monitoring team workloads and evaluating processes.
Skill in analyzing developing and interpreting complex federal and state regulations legislation program policies and procedures.
Skill in using logic and resoning to identify the strenths and weaknesses of alternative solutions conclusions or approaches to problems.
Skill in problem solving and conflict resolution
Skill in providing customer service
Skill in use of Microsoft Office.
Ability to plan assign and supervise the work of others.
Ability to lead workgroups projects and meetings.
Ability to gather assemble and correlate information.
Ability to prioritize workload with little or no supervision.
Ability to work well with others including establishing and maintaining effective relationships
Ability to work under pressure in a fast-paced deadline-oriented environment.
Ability to effectively communicate organize and present information with others orally and in writing.

Licensure certification required:
None Required

Initial Selection Criteria:

Graduation from high school or GED required. An accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another year-for-year basis.
Experience in the management of a business function division or department relevant to the assignment.
Experience with computers and software such as MS Word MS Excel and MS PowerPoint.

Additional Information:

The LTCR area prohibits outside employment with any entity that HHSC regulates and or contracts with.

Review our Tips for Success when applying for jobs at DFPS DSHS and HHSC.

Active Duty Military Reservists Guardsmen and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include but not limited tothose listed in this posting. All active-duty military reservists guardsmen and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditors Job Descriptions Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA) HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application contact the HHS Employee Service Center at 1-. If you are contacted for an interview and need accommodation to participate in the interview process please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.