Manager Hotel Operations Full Time (Caesars Palace LV)

Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals andobjectivesset by hotel management.

• Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower.
• Resolve guests concerns taking corrective action as necessary.
• Inspects facilities services and equipment and recommends changes or improvements as necessary.
• Establishes and administers safety policies and procedures pertaining to the Hotel Department and assures adherence to these policies and procedures.
• Maintains close work relationships with other department managers/supervisors to promote smooth efficient operations.
• Recommend personnel changes in assigned areas including the hiring promotion demotion and release of staff.
• Establishes and maintains required channels of communication.
• Promotes a positive work environment that stimulates and motivates employees to acceptable levels of turnover absenteeism and upward mobility.
• Recommend/implement incentive programs in department that address reducing costs or increasing revenues.
• Provides training orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor.

• Must be 21 years of age or older
• Listen to and offer reasonable solutions in response to hotel guest complaints or problems.
• Review Hotel Occupancy and work with the staff on rates special groups events etc. for the shift.
• Attend informational and pre-convention meetings to determine if the group requires special needs.
• Assist with employee schedule adjustments as needed (due to sick calls etc.)
• Complete employee performance appraisals.
• Coach and discipline associates as necessary.

ADDITIONAL REQUIREMENTS

• College degree preferred or related experience required
• Three to five years of supervisory experience in hotel operations required.
• Excellent interpersonal customer service communication team building and problem-solving skills are required.
• Demonstrated ability in maintaining consistent high quality service levels.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to work at a fast pace and in stressful situations.
• Must have knowledge of computer systems and applications.
• Must be able to read write speak and understand English.
• Able to write memos letters reports and to understand interpret and analyze written and financial reports.
• Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time.
• Ability to do a large amount of walking and standing.
• Auditory abilities (with or without aids or special devices) needed for telephone usage as well as guest and staff communication.
• Must be able to perform physical job duties of line employees in emergency situations.
• Must be able to maneuver in all areas of the casino and the retail shops.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business