Manager, Global Security Operations Center (G-SOC) — Corporate
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Job Summary
SecurTec West Palm Beach FL (In-Office) $70000 $80000 per year Full-time Monday Friday with rotating weekend on-call
About This Role This position leads SecurTecs Global Security Operations Center (G-SOC) from our West Palm Beach corporate headquarters. The G-SOC is the operational nerve center of SecurTec - a 24/7 hub that monitors client sites supports field officers and coordinates the companys response to incidents and large-scale emergencies. The G-SOC Manager is responsible for the people processes and technology that keep this center running at the highest standard around the clock.
Position Summary The G-SOC Manager oversees the day-to-day operations of SecurTecs 24/7 Global Security Operations Center and leads the team of operators and analysts who staff it. The G-SOC handles operational support for field officers real-time monitoring and dispatch threat intelligence communications coordination quality assurance and after-action reporting. During declared events the G-SOC also activates as SecurTecs Emergency Security Operations Center (E-SOC) for natural disaster response (hurricanes typhoons floods fires) and other large-scale emergencies (pipeline ruptures public health emergencies civil unrest). The Manager is responsible for ensuring the G-SOC is fully staffed fully trained and operationally ready at all times.
Key Responsibilities
- Lead schedule train and develop the G-SOC team of operators and analysts; maintain 24/7/365 staffing coverage and conduct performance reviews and quality assurance evaluations
- Develop and maintain SOPs post orders and response playbooks for all G-SOC functions
- Oversee real-time monitoring and dispatch across CCTV alarms access control guard tour systems and mobile patrol response
- Ensure timely and professional support to field officers on operational matters including timekeeping scheduling coverage and incident response serving as the escalation point for complex issues
- Oversee threat intelligence and situational awareness operations ensuring timely briefings and alerts are delivered to leadership site supervisors and clients
- Support travel security and executive protection operations including monitoring of traveling executives and high-profile clients
- Serve as the central communications hub during incidents coordinating with local state and federal law enforcement fire EMS and emergency management agencies
- Manage and maintain G-SOC technology platform(s) (CETRUCES) and partner with IT and cybersecurity on integrated threat events
- Conduct quality assurance auditing of officer activity post compliance and patrol completion to identify trends and improvement opportunities
- Oversee preparation of incident reports after-action reports and operational and intelligence reporting to executive leadership and clients
- Activate and lead the Emergency Security Operations Center (E-SOC) during natural disasters and large-scale emergencies including hurricanes floods fires pipeline incidents public health emergencies and civil unrest
Required Qualifications
- 5 years of progressive experience in security operations GSOC/SOC operations emergency management military operations or law enforcement dispatch/command
- 2 years of supervisory or management experience leading operational teams
- Strong working knowledge of security monitoring technology (CCTV access control alarm systems dispatch platforms mass notification)
- Demonstrated experience with incident command crisis communications and emergency response
- Excellent written and verbal communication skills including the ability to brief executives and clients
- Strong analytical organizational and decision-making skills
- Ability to remain calm and decisive under pressure during high-stakes events
- Ability to work Monday Friday core hours and serve in a rotating weekend on-call rotation
- Ability to pass a background check and drug screening
Preferred Qualifications
- Bachelors degree in Security Management Emergency Management Criminal Justice Homeland Security or related field
- Prior military law enforcement or federal security background
- Industry certifications such as CPP PSP PCI ASIS or FEMA ICS / NIMS credentials
- Experience operating during named-storm or large-scale disaster activations
- $70000 $80000 per year
- Health dental and vision insurance
- Paid time off (PTO)
- 401(k) retirement plan
- Life insurance
- Paid training and continuing education opportunities
- Career growth within a respected and expanding security firm
Benefit eligibility coverage levels and employer contributions vary by position tier and length of service. Specific details will be reviewed during the hiring process.
How to Apply Apply directly through our careers page at Qualified candidates will be contacted for an interview.
Required Skills:
Requirements Valid Florida Class G Security License (required) Florida Class D License Strong situational awareness and conflict-management skills Ability to patrol on foot and remain alert throughout the shift Professional communication and presence Reliable transportation Availability during late afternoon into early evening hours Preferred Qualifications Experience working in busy or high-activity residential environments Military law enforcement or advanced security training CPR/First Aid/AED certification
