Manager Global Product Quality Assurance

Manager Global Product Quality

Victaulic World Headquarters Easton PA (Onsite Daily No Remote Option)

Full-Time Global Quality Assurance Corporate

Relocation is offered for this role

Reports to: Director Global Quality Assurance Corporate

Travel: 1020% domestic and global

Victaulic headquartered in Easton Pennsylvania is the global leader in mechanical pipe joining solutions delivering advanced technologies and engineering services to address complex piping challenges faced by engineers site owners and contractors. Since 1919 our innovative solutions have improved construction productivity and reduced risks ensuring projects are completed safely on time and within budget. With over 6000 employees spanning 50 locations worldwide our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.

Our sustainable solutions made from high quality graded scrap steel promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today our high-quality products are used in more than 140 countries supporting some of the worlds most critical and prestigious structures.

At Victaulic were committed to constructing a better world for and with our people.

Lets Build a Better World Together.

Our commitment to our people is built on four pillars:

• We build from within.
• We stand behind our people.
• We foster an environment for constant learning.
• We engineer change for a more stable and sustainable world.

Were looking for a Manager Global Product Quality to join our Global Quality Assurance team at our World this role youll lead a global team that manages customer-facing product quality issues our Product Evaluation Request (PER) Change Control Document (CCD) and Material Test Report (MTR) processes. Youll serve as the primary quality interface with customers sales and engineering and provide critical support for new product development through beta testing and design reviews. This is an opportunity to shape how Victaulic resolves product quality issues at a global scale while developing a team of quality professionals.

• Manage and develop a global team of quality professionals including regular 1:1s performance reviews career development planning and succession planning.
• Manage the Product Evaluation Request (PER) process end-to-end including intake triage investigation disposition and closure of customer-reported product issues.
• Globally manage the Change Control Document (CCD) process coordinating with internal and external stakeholders and initiating product/process reviews related to change control activities.
• Manage the Material Test Report (MTR) process to ensure compliance with material certification requirements and customer specifications.
• Serve as the primary quality interface with customers sales teams and Application Engineering on product quality concerns and resolutions.
• Lead beta testing activities for new product introductions serving as a required participant in NPD core teams and validating quality requirements prior to product launch.
• Develop and implement triage processes to assess business impact of product issues including traceability analysis to determine the scope of affected installations and inventory.
• Coordinate containment actions field alerts and product holds as necessary based on risk assessment of quality issues.
• Collaborate with the PER Lab Supervisor to prioritize laboratory testing and analysis activities in support of product evaluations.
• Coordinate inspection activities and partner with Engineering Manufacturing Application Engineering and Supplier Quality teams to implement corrective and preventive actions that address root causes.
• Develop and maintain metrics and dashboards to track PER volumes aging resolution rates corrective action effectiveness and trending quality issues for executive reporting.
• Actively participate in product design reviews focused on Advanced Quality Planning Design FMEA (DFMEA) Process FMEA mistake proofing and other quality improvement methods.
• Support PER analyses and reduction initiatives in partnership with manufacturing and supply chain teams.
• Support root cause analysis investigations for field failures using appropriate problem-solving methodologies (8D 5-Why Fishbone etc.) to identify and address systemic issues.
• Perform special projects as assigned by the Director Product Quality Assurance.

• Bachelors degree in Engineering required (Mechanical Materials or Industrial preferred).
• 10 years of progressive experience in Quality Assurance Quality Engineering or a related field within a manufacturing environment.
• 5 years of experience managing and developing teams with demonstrated success in coaching performance management and talent development.
• Experience leading or supporting root cause analysis and corrective action processes (8D DMAIC 5-Why etc.).
• Strong customer-facing communication skills with demonstrated experience interfacing with customers on quality matters.
• Demonstrated ability to present to executive and senior leadership audiences with clarity and confidence.
• Familiarity with statistical concepts and their application such as control charts process capability and Pareto analysis.
• Strong strategic thinking and problem-solving abilities with a track record of data-driven decision making.
• Proficiency with electronic systems and software (MS Word Excel Power BI Minitab).
• Excellent written and verbal communication skills with the ability to make independent decisions prioritize competing demands and operate with minimal supervision.
• Ability to travel domestically and internationally as required (estimated 1020%).
• Demonstrated ability to operate independently influence cross-functional stakeholders and drive organizational outcomes with broad scope and minimal direction.

• Advanced degree in Engineering or a related field.
• Knowledge of advanced statistical methods.
• Experience with ERP/QMS systems.
• Knowledge of the Victaulic product line.
• Current or prior ASQ CQE CQM or Six Sigma Black Belt certification.

• Competitive compensation with performance-based incentives
• Career development programs and internal promotion pathwayswe build from within
• Tuition reimbursement and continuous learning opportunities

• Comprehensive health dental and vision coverage
• 401(k) retirement savings plan with company match
• Company-paid short-term disability and life insurance

• Paid time off and paid holidays
• Company-paid Employee Assistance Program (EAP)
• Adoption assistance and an inclusive team-oriented culture

Join a company whose products contribute to a safer more sustainable built environment every day.

Victaulic does not provide immigration sponsorship (e.g. H-1B TN or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future.

Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race gender color religion national origin age disability veteran status sexual orientation genetic data or other legally protected status. (Background checks may be required as part of our pre-employment process.)

All staffing agencies are strictly forbidden from directly contacting any Victaulic employees except those within the Human Resources/Talent Acquisition team. All communications inquiries and candidate submissions must be routed through Victaulics Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership cancellation of the current contract and/or the imposition of a mandatory probation period before any future business can resume. Additionally non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.

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